Asus Monitor Warranty Policy: What You Need To Know

ASUS offers a standard 3-year warranty on its products, including monitors, which covers defects in materials or workmanship under normal use. The warranty period starts from the date of purchase, and ASUS may repair or replace any defective components during this time. ASUS also offers Premium Care, which allows customers to extend their warranty period, expand coverage, and add extra protection to their products. This includes services such as Local Accidental Damage Protection, Battery Service Package, and On-Site Service.

ASUS Premium Care

Accidental Damage Protection is included in ASUS Premium Care, providing valuable coverage for common accidents such as spills on your keyboard or dropping your laptop. ASUS understands that accidents happen, and with up to 4 years of coverage, you can rest easy knowing that your device is protected.

To activate ASUS Premium Care, you can purchase it directly from your device using the MyASUS app, or from shop.asus.com. After your purchase, simply follow these steps:

• Sign up to become an ASUS member by going to account.asus.com, signing in, and registering your product.
• Once you have registered your product, go to the "My Support" section and click on "Service Package Activation."
• Select the registered product you want to activate APC for.
• Key in the Contract Code and Password, then click "Submit."

Standard Warranty

ASUS offers a Standard Limited Warranty on its products, including monitors. This warranty guarantees that ASUS products are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase, which must be proven with a sales receipt.

During the Limited Warranty Period, ASUS will repair or replace any defective components, at its sole discretion. All spare parts or modules removed under this warranty become the property of ASUS. The warranty only covers failures or malfunctions that occur under normal use conditions during the warranty period and does not cover any software applications, non-ASUS products, or non-ASUS branded peripherals.

The Standard Warranty period for ASUS products is 36 months from the date of purchase by the end customer. If proof of purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed the start of the warranty period.

OLED models have varying warranty periods:

• PQ22UC, MQ13AH, MQ16AH, PA27DCE, PA27DCE-K, PA32DC, PG27AQDM, PG34WCDM, PG42UQ, PG48UQ, and PG49WCD: 24 months warranty.
• Other OLED models not listed: 36 months warranty.

The warranty does not cover bundled accessories, such as cables or free gifts, delivered with the product. If the product fails during normal and proper use within the warranty period, ASUS will repair or replace the defective parts or the product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.

The warranty period for the adaptor and built-in battery is 12 months from the date of purchase. Product specifications vary by monitor model, and specific details can be found on the ASUS website.

Exclusions from Warranty

ASUS offers a limited warranty on its products, including monitors, which does not cover software applications, non-ASUS products, or non-ASUS-branded peripherals. ASUS guarantees that its products are free from defects in materials or workmanship under normal use during the limited warranty period.

The following exclusions apply to the ASUS limited warranty:

• Any damage caused to the product by the customer or any non-authorized third party.
• If the serial number has been altered, canceled, or removed.
• Damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect, or improper maintenance, or abnormal use conditions.
• Damage caused by an external electrical fault or any accident.
• Damage from use outside of the operation or storage parameters or environment detailed in the User's Manual.
• Damage caused by using parts not manufactured or sold by ASUSTeK.
• Damage caused by third-party software or viruses.
• Software or data loss that may occur during repair or replacement.
• The warranty does not cover bundled accessories delivered with the product, such as cables or free gifts.

In addition, the limited warranty does not cover any technical or other support provided for the product, such as assistance with "how-to" questions, product setup, or information. The warranty only covers failures or malfunctions that occur under normal use conditions during the warranty period and for any material or workmanship defect.

ASUS also specifies that it is not responsible for any confidential, proprietary, or personal information contained in the product that is returned for repair or replacement. Customers are advised to remove all such information from the product before returning it.

Furthermore, ASUS is not responsible for damage or loss of any personal data, programs, or removable storage media. The company is also not responsible for the restoration or reinstallation of any data or programs other than the software installed by ASUS when the product was manufactured.

International Warranty Services

ASUS offers international warranty services for its products, which are limited to the countries where the company provides international service. The specific service options, parts availability, and response times may vary depending on the region.

For certain products, ASUS provides a standard one-year international warranty that is applicable in regions outside of the US wherever the product is supported. This international warranty covers manufacturer-installed core components, such as the VGA card, motherboard, original CPU, speakers, hinges, original display panel, power jack, and more.

ASUS Premium Care is another option that offers extended warranty periods, expanded coverage, and additional protection for ASUS products. It is essential to note that ASUS Premium Care is only available for purchase in the country where the ASUS product was originally bought.

Additionally, ASUS offers a range of other services, including Local Accidental Damage Protection, Battery Service Package, and On-Site Service, which must be purchased and activated within a specified time frame after the product's invoice date. These services provide comprehensive support and protection for ASUS products, ensuring a hassle-free ownership experience.

ASUS Repair Process

ASUS offers comprehensive repair services for its products, with options available for both in-warranty and out-of-warranty devices. Here is a detailed guide on the ASUS repair process:

In-Warranty Repairs

For in-warranty devices, ASUS provides free repair services through its team of ASUS-certified product experts. The first step is to complete a hardware diagnostic using the MyASUS app, which is available for both in-warranty and out-of-warranty devices. The app will help you identify any issues with your device and guide you through the next steps.

Once an error is confirmed by the ASUS team or via the MyASUS app, you can follow the instructions on the Troubleshooting page to review your repair options. ASUS also offers telephone support for further assistance. After obtaining a confirmed RMA (Return Merchandise Authorization) number, allow 24-48 hours for processing. A confirmation email with all the necessary details for proceeding with the repair will be sent to you.

Out-of-Warranty Repairs

For out-of-warranty devices, ASUS offers two options: ASUS Certified Ship and ASUS Self Replacement Solution.

#### ASUS Certified Ship

With ASUS Certified Ship, ASUS provides shipping, handling, and repair services for a fee. This option includes a discounted shipping label and streamlined repair service. After purchasing the shipping label, you will receive it via email within 24 hours.

#### ASUS Self Replacement Solution

The ASUS Self Replacement Solution is designed for individuals with experience in repairing electronic devices. This option provides access to authentic ASUS parts, tools, and repair manuals, allowing you to conduct out-of-warranty repairs independently. However, ASUS strongly recommends that in-warranty units be sent back for professional support. Any damage incurred during self-repairs will be considered CID (Customer Induced Damage) and will void the warranty.

Repair Status Tracking

Regardless of the repair option chosen, you can conveniently track the status of your repair using the Repair Status Inquiry tool on the ASUS website. Simply search using your unique RMA or serial number.

Warranty Limitations and Exclusions

It is important to note that the ASUS warranty has certain limitations and exclusions. For example, the warranty does not cover software applications, non-ASUS products, or defects caused by unauthorized modifications or non-recommended software.

Additionally, the warranty will not apply if the serial number has been altered or removed, or if the damage is caused by accidents, misuse, abuse, or natural disasters, among other specified conditions.

Data Loss and Confidential Information

ASUS is not responsible for data loss during repair or replacement. Customers are advised to back up all data before sending their devices for repair. ASUS is also not liable for any confidential, proprietary, or personal information contained in the product that is returned for repair or replacement.

By following these steps and guidelines, you can efficiently navigate the ASUS repair process and ensure your device receives the necessary care and maintenance.

Frequently asked questions