Freyja Burch
If you've purchased an ASUS monitor from Amazon and need to return it, you may be wondering what their return policy is. Amazon allows customers to return monitors within 30 days of arrival, and will issue a refund if the monitor is defective, has arrived broken, or is unopened. If the monitor has dead pixels, it can be returned, and customers will not be charged shipping fees. However, Amazon may not approve a full refund if there is only one dead pixel, as this may not be considered a defect. If customers request a return due to damage they caused, Amazon may charge a restocking fee of up to 15% of the sale price. To return a monitor, customers must log in to their Amazon account, select the monitor they wish to return, and follow the instructions.
| Characteristics | Values |
|---|---|
| Time limit for return | 30 days |
| Condition for return | Defective, broken upon arrival, or unopened |
| Shipping fees | Not required if the monitor is defective, broken upon arrival, or unopened |
| Restocking fee | Up to 15% of the sale price if the customer caused the damage |
| Dead pixels | Accepted for return; may not qualify for a full refund if there is only one dead pixel |
| Warranty | Provided by the brand selling on Amazon, not by Amazon directly |
| Return process | Log in to Amazon account, select "Your Orders", choose "Return or Replace Items", select reason for return, select refund or replacement option, print return label and return authorization, package the monitor |
What You'll Learn
Returning an Asus monitor with dead pixels
If you have bought an Asus monitor from Amazon and found that it has dead pixels, you can return it. Amazon has a 30-day return policy on most items. You can go to your Amazon order history, find the item, and click on "Return items" on the right side of the item listing. Follow the instructions, stating the reason for the return. If you are outside the 30-day window, Amazon may still accept the return.
If you prefer, you can contact Asus directly. They offer a three-year warranty on their monitors, but this only covers a certain number of dead pixels. For example, they will only replace or refund a monitor with six dead pixels or more. You can check the exact details of the warranty in the manual or on the Asus website.
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Returning an Asus monitor within 30 days of arrival
If you need to return an Asus monitor within 30 days of its arrival, you can do so by following these steps:
- Log in to your Amazon account and select "Your Orders" on the right-hand side of the screen.
- Find the specific Asus monitor in your order history that you wish to return.
- Click on "Return or Replace Items" for that item.
- Choose the appropriate reason for your return from the given options.
- Select whether you would like a refund or a replacement monitor. If the monitor was not sold directly by Amazon, you may need to submit a return request to the Amazon seller, which can take up to two days to be approved.
- After your return or refund request has been approved, select your preferred return method and wait for the return label and return authorization to be provided.
- Package the monitor according to the specific packing requirements that will be sent to you after your request has been approved.
It is important to note that Amazon will issue a full refund if the monitor is defective, has arrived broken, or is still unopened. However, if the monitor is returned due to customer-caused damage, Amazon may charge a restocking fee of up to 15% of the sale price. Additionally, if the monitor has only one dead pixel, Amazon may not approve a full refund as one pixel is generally not considered a defect.
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Getting a refund for an Asus monitor
Firstly, it's important to note that Amazon allows customers to return their purchased computer monitors within 30 days of being received. If the monitor is defective, has arrived broken, or is still unopened, customers don't have to pay shipping fees. However, if you are returning a monitor due to tampering, missing parts, or misuse, Amazon may charge a restocking fee of up to 15% of the sale price. Nevertheless, Amazon will still process the return.
If your Asus monitor has dead pixels, you can mark the item as defective and Amazon will accept the return. You will not be charged shipping fees and will receive a full refund. However, if the monitor only has one dead pixel, Amazon may not approve a full refund as a single dead pixel is generally not considered a defect. This will vary depending on the brand requirements.
To process a return for a monitor, log in to your Amazon account and select "Your Orders" on the right-hand side of the screen. Find the monitor you wish to return and select "Return or Replace Items". Then, choose an option from the "Reason for Return" menu and select the option for a refund or replacement. If the monitor is not sold directly by Amazon, choose the "Submit Return Request" option for Amazon sellers. This may take up to two days to be approved. After your request is approved, you can select your preferred return method, print the return label and return authorization, and package the monitor.
It's worth noting that most of the computer monitors sold through Amazon come with a warranty provided by the brand. The warranty provisions may vary per company. For example, LG monitors cover dead pixels, while brands like Samsung do not. Additionally, most monitor warranties will not cover broken or cracked monitor screens. If you wish to request warranty support, you can find the warranty information on Amazon's product page for the brand you purchased.
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Exchanging an Asus monitor
If you have purchased an Asus monitor from Amazon and need to exchange it, there are a few steps you can take to ensure a smooth process. Firstly, it is important to act promptly as Amazon has a 30-day return policy for most items, including monitors. Within this time frame, you can request a return or exchange if your monitor is defective, has arrived damaged, or is still unopened.
To initiate the exchange process, log in to your Amazon account and go to "Your Orders". Find the Asus monitor in your order history and select "Return or Replace Items". You will then be asked to select a "Reason for Return". Choose the appropriate option and specify whether you would like a refund or a replacement. If the monitor was not sold directly by Amazon but by a third-party seller, you will need to submit a return request, which may take up to two days to be approved.
Once your return or exchange request has been approved, you will receive instructions on how to package the monitor and ship it back to Amazon. Make sure you follow any specific packing requirements provided by Amazon. In most cases, you will not be charged shipping fees for returning a defective or damaged item. However, if the monitor is being returned due to customer-caused damage or tampering, Amazon may charge a restocking fee of up to 15% of the sale price.
It is worth noting that Amazon's policy on dead pixels may vary depending on the brand requirements. While some brands consider even a single dead pixel as a defect, others may not. In the case of Asus monitors, some users have reported that Amazon offered an exchange or refund for a single dead pixel, while others have suggested that a series of dead pixels in the same area may be required for a return.
Additionally, Asus offers a three-year warranty on their monitors, which covers defects and malfunctions. If your issue falls under the warranty, you can contact Asus directly for a replacement or repair.
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Asus monitor warranty
If you have purchased an Asus monitor from Amazon and are looking to return it, there are a few things you should know about the warranty.
First, it is important to understand the type of warranty you have. Asus offers a Limited Warranty on its products, which covers defects in materials or workmanship under normal use during the Limited Warranty Period. This period typically starts from the date of purchase and can vary by product and region. You can check the warranty status of your Asus monitor by visiting the Asus global website's Warranty Status Inquiry page and entering your product Serial Number.
In the case of a defect, Asus, at its discretion, will repair or replace any defective component during the Limited Warranty Period. It is important to note that the Limited Warranty does not cover software applications, non-Asus products, or non-Asus branded peripherals. Additionally, the warranty will not apply if the damage is caused by unauthorised alterations, accidents, misuse, abuse, or natural disasters, among other specified reasons.
Now, if you are looking to return your Asus monitor purchased from Amazon, you have a few options. Amazon has a customer-friendly return policy, and you can initiate the return process by going to your Amazon order history, finding the item, and clicking on "Return items". Follow the instructions provided, including selecting the reason for your return. Amazon may issue a refund or provide a replacement, depending on your preference and their inventory. It is recommended to have photos of the box, packaging, and any damage or defects as these may be helpful during the return process.
Additionally, Asus offers an ASUS Rapid Replacement service for quick product replacement should your monitor require a repair. This service provides a replacement unit as soon as the defective unit is in the mail, reducing your waiting time.
It is always a good idea to refer to the specific terms and conditions of your warranty, as well as Amazon's return policy, to understand your options and ensure a smooth return process.
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Frequently asked questions
Amazon allows customers to return monitors within 30 days of arrival.
No, customers don't have to pay shipping fees as long as the monitor is defective, broken upon arrival, or remains unopened.
Amazon may still process the return, but they may charge a restocking fee of up to 15% of the sale price.
Amazon accepts returns for monitors with dead pixels and will provide a full refund if the item is marked as defective. However, Amazon may not approve a full refund if the monitor only has one dead pixel, as one pixel is generally not considered a defect.
Log in to your Amazon account, select "Your Orders", choose the monitor you wish to return, select "Return or Replace Items", pick a reason for the return, and then select the option for a refund or replacement.
