Troubleshooting Flir Cloud: Why Can't I See All Cameras?

If you're having trouble viewing all your cameras on the FLIR cloud, it could be due to compatibility issues with your phone or the FLIR app itself. Some users have reported that the FLIR app stopped working after the Lorex takeover, and that using the Dahua app iDMSS Plus is the only solution that has worked for them. It's important to note that issues with the FLIR app may be specific to certain phone models, as some users have experienced problems with their iPhones but not with Android devices, or vice versa.

FLIR Cloud Services notify integrators of problems or potential issues

FLIR Cloud Services offer a comprehensive suite of tools to enhance the functionality of FLIR surveillance systems. One of the key features of FLIR Cloud Services is the ability to notify integrators of problems or potential issues with their deployed systems. This proactive monitoring capability ensures that integrators can take swift action even before their customers are aware of any issues.

The FLIR Health Monitoring Tool, a part of the FLIR Cloud Services, provides detailed information on the surveillance system's configuration and status in real-time. This tool enables integrators to remotely access their customers' system health status, allowing for efficient and proactive management of customer installations. With this information easily accessible from any location through Cloud hosting, integrators can maximise their operations and provide timely service.

The Cloud Services also include Smart Vehicle Search™ (SVS), which is a powerful enhancement for forensic investigations. SVS enables control room operators to automate the search for specific vehicles across vast amounts of video footage, saving significant time and effort. By utilising Neural Networks, SVS can detect and recognise license plate numbers within video recordings, allowing investigators to retrieve associated footage instantly.

In addition to its notification capabilities, FLIR Cloud Services offer system status visibility to integrators, customers, and the FLIR support team. This shared visibility ensures that everyone involved can proactively monitor the health of the system. The daily directory backup uploaded to the Cloud further enhances the reliability of the system. With FLIR Cloud Services, integrators can enjoy improved levels of service, increased customer loyalty, and cost savings by reducing the need for on-site visits and lengthy troubleshooting.

Overall, the FLIR Cloud Services, including the Health Monitoring Tool and SVS, provide a robust and proactive solution for integrators to manage their deployed systems effectively. By receiving notifications of potential issues and having remote access to system health, integrators can ensure their customers' systems are operating optimally and take action before minor problems escalate.

FLIR Cloud Services are available to SSA customers

The SSA (Software Service Agreement) gives customers access to FLIR's technical team and provides industry-leading customer support. Through the SSA, customers can receive new software revisions, updates, and training for FLIR's Video Management Systems. This includes remote access support, scheduled support, and training, with platinum customers also receiving an annual on-site visit and health audit.

FLIR Cloud Services provide detailed information on the surveillance system's configuration and status, allowing customers to proactively manage their installations. The cloud-based monitoring system collects data that customers can access to determine system health from any location. This improves the level of service, as customers and integrators can view the status of their systems, servers, and cameras at any time and take action if an issue arises.

Additionally, the FLIR Cloud includes the Smart Vehicle Search™ (SVS) feature, which automates the process of searching for specific vehicles across video footage. SVS uses Neural Networks to detect and recognize license plate numbers, allowing operators to instantly retrieve matching results and saving time in forensic investigations.

For further information about FLIR Cloud Services for SSA customers, you can contact [email protected]

FLIR Cloud Services provide detailed information on a surveillance system's configuration and status

FLIR Cloud Services offer improved service levels, as customers and integrators can view the status of their systems, servers, and cameras at any time and take prompt action if issues arise. The system status is readily visible to integrators, customers, and the FLIR support team, ensuring a seamless and intuitive user experience for monitoring the system's health.

The cloud-based monitoring system provides daily directory backups and is fully secured with an SSL certificate. Only authenticated users can access the information, and the system owner determines who can monitor their system. This feature ensures that video content remains secure on the user's site and cannot be uploaded elsewhere.

In addition to providing detailed system information, FLIR Cloud Services also notify integrators of existing or potential problems, enabling them to address issues before the customer becomes aware of them. This proactive approach enhances the level of service and increases end-user loyalty by providing visibility, reliability, and proactive solutions.

FLIR Cloud Services offer easy installation and administration

FLIR Cloud Services offer a range of features that make installation and administration easy for users. Firstly, there is no limit to the number of cameras that can be added to a user's account, allowing for flexible and scalable use. Additionally, FLIR Cloud provides automatic installation upon system upgrades, eliminating the need for manual intervention.

The FLIR Health Monitoring Tool is a key component of FLIR Cloud Services, offering detailed information on the surveillance system's status in real-time. This enables proactive management of customer installations by providing remote access to system health information. With Cloud-based monitoring, integrators can access all their deployed systems, enabling them to maximise operations effectively.

FLIR Cloud Services also include Smart Vehicle Search™ (SVS), which enhances forensic capabilities. SVS automates the process of searching for specific vehicles across hours of video footage, saving time and effort for investigators. This feature transforms any IP camera into an LPR sensor, utilising Neural Networks to detect and recognise license plate numbers within large volumes of video data.

The ease of installation and administration provided by FLIR Cloud Services is further enhanced by the FLIR Cloud Client Software. This software allows users to manually add cameras or DVR/NVR systems to their FLIR Cloud account and configure recording schedules accordingly. Users can select from Continuous, Motion, or Alarm settings, customising the recording schedule to their specific needs.

Overall, FLIR Cloud Services offer a comprehensive suite of tools that simplify installation and administration, providing users with remote access, proactive system monitoring, and efficient data search capabilities.

FLIR Cloud Services provide cost savings by reducing on-site visits and troubleshooting time

FLIR Cloud Services offer cost savings by reducing on-site visits and troubleshooting time. The cloud-based monitoring system provides detailed information on a surveillance system's configuration and status, allowing integrators to monitor and maximize operations effectively and proactively. This means that integrators can identify and resolve issues before the customer is even aware of a problem, avoiding the need for on-site visits.

The FLIR Health Monitoring Tool, for example, gives real-time access to system health status from anywhere, enabling proactive management of customer installations. With Cloud Services, system health thresholds can be set, and if these are crossed, the Cloud alerts the integrator before a problem occurs. This proactive approach can save significant time and costs associated with troubleshooting and on-site visits.

FLIR Cloud Services also include the Smart Vehicle Search™ (SVS) feature, which is a valuable tool for forensic investigations. SVS automates the process of searching for specific vehicles across hours of video footage, saving a significant amount of manual work. By utilizing Neural Networks, SVS can detect and recognize license plate numbers within large volumes of video data. This enables investigators and control room operators to instantly retrieve matching footage using full or partial license plate numbers. The efficiency of SVS further contributes to cost savings by reducing the time and resources required for forensic searches.

In addition to cost savings, FLIR Cloud Services also enhance the level of service provided to customers. With easy access to system information from any location, customers and integrators can proactively monitor the status of their systems, servers, and cameras. This improved visibility leads to increased reliability and customer loyalty. FLIR Ignite, another cloud service offered by FLIR, provides cloud storage and reporting software for thermal images. It enables users to access, edit, and share images and reports with colleagues and clients from anywhere, further reducing the need for on-site visits and promoting efficient collaboration.

Frequently asked questions