Asus Monitor Warranty: A Lifetime Promise?

ASUS offers a range of warranty options for its monitors and other products. The standard warranty period for ASUS products varies depending on the product type and region. For example, the ASUS OLED Monitor PG32UCDM comes with a 36-month warranty, while the TUF-ROG Gaming Series has a 3-year limited local warranty. ASUS also offers extended warranty packages and premium care plans that provide additional benefits, such as expanded coverage and hassle-free repair or replacement. It's important to note that warranty terms and conditions may differ by country, and customers should refer to the official ASUS website or their local ASUS service provider for detailed information about their specific product's warranty coverage.

ASUS Premium Care

With ASUS Premium Care, you can extend your warranty period, expand your warranty coverage, and add extra protection to your ASUS products with hassle-free repair or replacement. The package must be purchased and activated within the original warranty period of your ASUS products. It is important to note that ASUS Premium Care can only be purchased and activated in the country where you originally bought your brand-new ASUS product.

The Local Accidental Damage Protection covers accidental damage arising from normal use, including drops, falls, liquid damage, electrical surges, and accidental breakage. On the other hand, the Battery Service Package extends the coverage beyond the standard battery warranty, providing a replacement battery if the original battery fails. The Hard Disk Drive Retention service allows customers to retain a defective drive and receive a replacement installed by an ASUS Authorized Technician. Lastly, the On-Site Service provides professional repair or replacement by sending an ASUS Authorized Technician to the customer's designated location if the issue cannot be resolved via telephone or online support.

ASUS Standard Warranty Extension

ASUS offers a Standard Warranty Extension for its products, allowing customers to extend the warranty period, expand the warranty coverage, and add extra protection. This service provides peace of mind and ensures that ASUS products receive extended coverage after the standard warranty expires. Here are the key details about the ASUS Standard Warranty Extension:

Purchase and Activation

The ASUS Standard Warranty Extension, also known as the ASUS Warranty Extension Package, must be purchased and activated within the original warranty period of the ASUS product. For laptop products, the extension must be acquired within this timeframe. For other ASUS products, such as desktops, all-in-ones, components, etc., the extension should be purchased within 180 days from the date of purchase.

Maximum Warranty Period

The maximum total warranty period after extension varies depending on the product type. For Notebook/Gaming Notebook, the maximum warranty period is three years. Meanwhile, for Commercial Notebooks, the maximum warranty period after extension is five years.

Activation Process

To activate the ASUS Standard Warranty Extension, follow these steps:

• Become an ASUS Member: Sign up and create an ASUS account if you don't already have one.
• Register Your Product: Log in to your ASUS account and click on "Product Registration" under the "My Support" section. Fill out the relevant product form with the necessary details.
• Activate the Warranty Extension: Click on "Warranty Extension Activation" or Service Package Activation under the "My Support" section. Select the registered product you wish to extend the warranty for.
• Enter Credentials: Key in the Contract Code and Password associated with your purchase.
• Submit and Confirm: Click "Submit" to complete the activation process. Your ASUS Standard Warranty Extension will be activated automatically.

Coverage and Exclusions

The ASUS Standard Warranty Extension provides extended coverage for various scenarios, including defective components, unresponsive touchpads, and defective AC adapters. However, it is important to note that the service package does not cover software, batteries, peripherals, free accessories (e.g., mouse or bag), and customer-induced damage.

International/Local Support

The ASUS Standard Warranty Extension includes international or local support, depending on the extended service package purchased. The service follows the local standards and service policies of the customer's location.

ASUS Local On-Site Service

Prior to on-site service, an ASUS authorised technician may request that you assist in troubleshooting the product. If the problem is not solved remotely, on-site technical support will be arranged, and a technician will be sent to your location generally by the end of the next business day. It's important to note that response times may vary depending on geographic location, spare parts and local service availability.

To be eligible for this service, you must purchase and activate ASUS Premium Care within 180 days of your ASUS product's invoice date. The availability of ASUS Premium Care may vary by country, so it's recommended to check with the official ASUS website or customer support for specific instructions.

ASUS Rapid Replacement

• Call ASUS with your item serial number.
• Once your warranty has been verified, ASUS will email or fax you an RMA and a few forms to fill out.
• Check your mailbox for your swap item (subject to availability).
• Use ASUS' box to ship your original item back within 14 days.

Please be ready to provide:

• Proof of ownership of a qualified product with the purchase date clearly indicated on your invoice or sales receipt.
• A valid credit card with sufficient funds to cover the full MSRP value of your item.

If the item is not received by ASUS within 14 calendar days after receipt of the replacement product, your card will be charged the full MSRP value of the product.

ASUS OLED Monitor Warranty Period

The warranty period for ASUS OLED monitors varies depending on the model. The PG32UCDM model, for instance, comes with a 36-month warranty, while previous OLED models, such as the PQ22UC, MQ13AH, MQ16AH, PA27DCE, PA27DCE-K, PA32DC, PG27AQDM, PG34WCDM, PG42UQ, PG48UQ, and PG49WCD, have a 24-month warranty.

ASUS also offers an extended warranty package called ASUS Premium Care, which allows you to extend your warranty period, expand your coverage, and add extra protection to your ASUS products with hassle-free repair or replacement. This package must be purchased and activated within the original warranty period of your ASUS product.

It's important to note that the availability of ASUS Premium Care may vary by country, and certain terms and conditions apply.

Frequently asked questions