Asus Monitor Warranty: Shipping Cost Coverage?

ASUS provides a range of repair services for its products, including monitors, and the costs and processes involved can vary depending on the region and specific warranty plan. For example, in the US, ASUS offers the ASUS Certified Ship program, which provides discounted shipping labels andsection, while also covering the cost of shipping for repairs. In other cases, customers may need to cover the shipping costs themselves, especially if the product is out of warranty or the repair is not covered under the warranty terms. It is important for customers to carefully review the specific terms and conditions of their warranty plan to understand what costs and processes are involved in getting their ASUS monitor repaired.

ASUS Certified Ship

To be eligible to purchase ASUS Certified Ship, you must be a non-enterprise customer with a product that is still within its warranty period. Once your payment is processed, you will receive your shipping label within 24 hours.

If your device is in-warranty and needs service, ASUS-certified product experts will service your unit free of charge. However, if your device is out-of-warranty, you can request a comprehensive hardware diagnostic from the ASUS service center.

ASUS also offers an upgrade to ASUS Certified Express, which includes shipping, handling, and repair services. This upgrade provides regular status updates and a warranty of at least 90 days for replacement parts. The repair services are performed by highly trained and trusted ASUS agents, ensuring a simple and straightforward process.

ASUS Out-of-Warranty

If your ASUS device is out of warranty, you can still request a comprehensive hardware diagnostic from the ASUS service center. To do this, you can either use the MyASUS app (for newer models) or contact the ASUS Extended Care team via chat or telephone support.

After completing the hardware diagnostic, you will need to pay a non-refundable diagnostic fee in advance to continue with the out-of-warranty repair service. This fee includes two-way shipping but does not cover the actual cost of the repair. Once your product is delivered to the repair center, a technician will examine it and provide a repair quote via email. After you confirm the repair quote, the technician will proceed with the repair, and you will receive status updates throughout the process.

ASUS also offers the option to upgrade to ASUS Certified Express, which includes shipping, handling, and repair services. ASUS Certified Ship is another option that provides discounted shipping rates and convenience when shipping your product for repair.

ASUS Repair Services

ASUS offers comprehensive repair services for its products, ensuring that your devices are serviced by highly trained and trusted ASUS repair agents. The company provides accurate diagnoses and uses genuine parts to extend the lifespan of your favourite ASUS products.

In-Warranty Repairs

If your ASUS device is still within its warranty period and requires servicing, ASUS-certified product experts will service your unit free of charge. You can initiate the repair process by first completing a hardware diagnostic on the MyASUS app or by contacting the ASUS team for complimentary support in troubleshooting. Once an error is confirmed, follow the steps on the Troubleshooting page to review your options.

Out-of-Warranty Repairs

For devices that are no longer covered by the warranty, ASUS still offers repair services, although a non-refundable diagnostic fee must be paid in advance. This fee includes two-way shipping but does not cover the actual cost of repairs. After your device is examined by a technician, you will receive a repair quote via email. Upon confirmation of the quote, the technician will proceed with the necessary repairs.

ASUS Certified Ship

ASUS offers an optional program called ASUS Certified Ship to streamline the repair process. With this program, ASUS provides a discounted shipping label and ensures confidence and convenience when shipping your product. ASUS Certified Ship offers savings on shipping through ASUS' exclusive freight rates and allows you to skip the long lines by printing your label at home.

Accidental Damage Protection

ASUS also provides Accidental Damage Protection (ADP) for electrical surges, drops, and liquid spills. To qualify for the one-year free ADP program, the product must be purchased in brand-new condition and registered with ASUS within 60 days of purchase. Refurbished and open-box products do not qualify for this protection. It is important to note that ADP does not cover scratches and dents, incorrect customer installation, lost or stolen products, or damages caused by acts of nature.

ASUS Accidental Damage Protection

ASUS offers one year of complimentary Accidental Damage Protection (ADP) on most of its laptops. This includes protection against liquid spills, cracked screens due to drops, and electrical surges. Cosmetic damage, theft or loss, incorrect installations, and damage caused by acts of God are also covered.

To qualify for the one-year free ADP program, the product must be purchased brand new and registered with ASUS within 60 days of purchase. The one-year free ADP is automatically included in Commercial Laptops and does not require registration to receive coverage. However, for other laptops, registration is required to activate the coverage. It is important to note that refurbished and open-box products do not qualify for the one-year free ADP program.

Additionally, there are certain scenarios that are not covered by the ADP terms. These include scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature.

ASUS also offers standard warranty extensions of up to 4 years, which include extended Accidental Damage Protection. This provides additional protection for your device beyond the initial one-year coverage.

In terms of the shipping cost for warranty repair, ASUS does not explicitly state whether they cover the shipping cost for monitor warranty repairs. However, they do mention that customers are responsible for paying the shipping cost to the ASUS repair center when filing an ADP claim. Therefore, it is likely that customers would also be responsible for shipping costs for monitor warranty repairs, but it is recommended to check with ASUS directly for clarification.

ASUS Premium Care

The process of activating ASUS Premium Care is straightforward. After purchasing the desired package, customers can activate APC through the MyASUS app or the ASUS website. It is important to note that APC with Accidental Damage Protection must be activated within six months of purchasing the product.

ASUS also offers comprehensive repair services for both in-warranty and out-of-warranty devices. ASUS-certified product experts provide free-of-charge services for in-warranty devices, while out-of-warranty devices require a non-refundable diagnostic fee to be paid in advance. ASUS provides multi-point diagnostics, regular status updates, and highly trained repair agents to ensure customer satisfaction.

In terms of shipping costs, ASUS offers the ASUS Certified Ship program, which provides discounted shipping labels and convenience when shipping products for repair. This program is optional and available to non-enterprise customers with products still within the warranty period. While ASUS covers the cost of returning the repaired unit to the customer's address within the US or Canada, the customer is responsible for the shipping cost to the ASUS repair centre.

Frequently asked questions