Focus Camera Llc: Legit Or Scam?

Focus Camera LLC is a photography and imaging retailer from Brooklyn, New York, with an online market and a brick-and-mortar store. It has been in business for 58 years and is accredited by the Better Business Bureau since 2018. The company has a BBB rating of 3.7 stars from 35 reviews, with an average of 28 customer reviews. However, there are some complaints about the company's customer service and delivery issues. Some customers have reported receiving damaged or defective items, while others have experienced delays or issues with their orders. Overall, the company has a mixed reputation, with some positive and negative reviews from customers.

Focus Camera LLC's customer service

Focus Camera LLC has been in business for 58 years and has two locations in Brooklyn, New York. The company sells photography and musical equipment, electronics, and audio devices.

The company has a BBB rating of 2.17/5 stars from 28 customer reviews. It has 24 complaints closed in the last 3 years and 7 complaints closed in the last 12 months.

A review from January 2024 on Trustpilot reports a positive experience with Focus Camera LLC's customer service. The reviewer reports that they received a damaged package and were able to talk and text with real people who were genuinely concerned and helpful.

A more recent review from July 2024 on Trustpilot reports a negative experience with the company's customer service. The reviewer reports that they were sent the wrong item and, despite being given a return postage receipt and RMA#, had not received a refund or heard anything back from the company.

Another review from April 2024 on Trustpilot reports a negative experience with the company's shipping and customer service. The reviewer reports that their order did not arrive within the promised time frame and that they did not receive a response from the company until PayPal stepped in.

A review from August 2024 on Reddit also reports a negative experience with the company's customer service. The reviewer reports that they received a malfunctioning product and that the company's response was simple and impersonal. They also report that they did not receive their refund, even though the company said they had issued it multiple times.

Overall, the reviews of Focus Camera LLC's customer service are mixed, with some customers reporting positive experiences and others reporting negative experiences.

Focus Camera LLC's delivery and shipping

Focus Camera LLC offers free shipping on thousands of items. The company has two retail store locations in Brooklyn, New York, and Lakewood, New Jersey, where customers can shop, speak with experts, or attend classes and events. The Brooklyn store is open from 9:30 am to 6:00 pm, Monday to Thursday, and 11:00 am to 5:00 pm on Sundays. The Lakewood store is open from 10:00 am to 7:00 pm, Monday to Thursday, 11:00 am to 7:00 pm on Sundays, and is closed on Saturdays.

Focus Camera LLC also offers free in-store pickup and delivery on Sundays and Thursdays for customers who shop online or over the phone.

The company sells its products through Amazon, eBay, and its own website, and has been accredited by the Better Business Bureau since 2018.

Some customers have complained about issues with delivery and shipping, including items not being delivered, incorrect tracking information, and delays. In some cases, Focus Camera LLC has resolved these issues, while others remain unresolved.

Focus Camera LLC's product quality

Focus Camera LLC is a photography and musical equipment retailer that sells a range of products, including cameras, camera lenses, and other electronics. The company has been in business for 58 years and has two locations in Brooklyn, New York.

There are mixed reviews regarding the quality of products sold by Focus Camera LLC. On Trustpilot, the company has an overall rating of "Great", with many positive reviews praising the company's pricing, shipping, and customer service. Several customers have mentioned that they received their orders quickly and were pleased with the condition of the items they purchased. Some have also highlighted the company's willingness to address issues and provide refunds or replacements for defective or missing items.

However, there are also negative reviews and complaints about Focus Camera LLC's product quality and customer service. On platforms like BBB and Reddit, some customers have reported receiving defective or malfunctioning items, difficulties with returns and refunds, and issues with misrepresented product descriptions and stock availability. There are also concerns about the legitimacy of the website and the accuracy of product information.

Overall, while there are positive reviews that suggest Focus Camera LLC offers good-quality products and provides satisfactory customer service, there are also a significant number of negative reviews and complaints that highlight issues with product quality, stock availability, and customer support. It is essential for customers to carefully review the product descriptions, return policies, and customer feedback before making a purchase from Focus Camera LLC to ensure a positive experience.

Focus Camera LLC's refunds

Focus Camera LLC has been the subject of numerous customer complaints regarding refunds and returns. The company has 28 customer reviews and 24 closed complaints on the Better Business Bureau (BBB) website, with 7 of those complaints being closed in the last year.

Many customers have reported issues with receiving refunds for returned items, with some stating that they never received their refunds even after multiple attempts to contact the company. In one case, a customer reported that they were sent a damaged item and when they requested a return, the company kept the full selling price of the item as a "restocking fee". Another customer reported that they were sent a used and malfunctioning pair of headphones and, despite following the return instructions, never received their refund.

In addition to issues with refunds, some customers have also reported problems with the company's communication and customer service. One customer reported that their calls to management went unanswered, while another stated that they were given incorrect information about the availability of an item they wanted to purchase.

It is important to note that while there are a significant number of complaints and negative reviews, there are also customers who have reported positive experiences with the company. Some customers have shared that they received their refunds without any issues and were overall satisfied with the company's handling of their returns.

To initiate a refund request with Focus Camera LLC, customers can contact the company directly through their preferred contact method, which may include email, phone, or live chat, depending on the platform from which they made their purchase. It is recommended to keep all relevant documentation, such as order confirmations, return shipping labels, and correspondence with the company, to support the refund request.

Overall, while Focus Camera LLC has a mix of positive and negative reviews, it is always advisable for customers to exercise caution when making purchases and to be aware of their rights and options in case issues arise with their orders.

Focus Camera LLC's product pricing

For example, on Amazon, Focus Camera LLC offers the Canon EOS Rebel T7 DSLR Camera with a two-lens kit (including EF18-55mm and EF 75-300mm lenses) for free delivery and $462.37. They also offer the Canon EOS R100 Mirrorless Camera RF-S18-45mm F4.5-6.3 is STM Lens Kit, 24.1-megapixel CMOS (APS-C) sensor, 4K video, RF mount, and black colour for $599.99 with free delivery.

On eBay, Focus Camera LLC offers a Canon T7 EOS Rebel DSLR Camera with an 18-55mm lens deluxe kit and editing software for $579, a 23% discount from the list price of $749. They also offer a Sony Alpha ZV-E10 APS-C vlog camera body in black with a content creator bundle for $729, a 6% discount from the list price of $779.

Focus Camera LLC also has its own website, where it offers products such as the Canon EOS R50 Mirrorless Camera RF-S18-45mm F4.5-6.3 is STM Lens Kit, 24.2-megapixel CMOS (APS-C) sensor, 4K video, hybrid camera, photo and video, and vlogging capabilities for $799.99.

The company has been in business for 58 years and has two retail store locations, as well as an online presence.

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