Dead Pixels: Rma Criteria For Asus Monitors

The minimum number of dead pixels required for an ASUS monitor RMA request is not clear. Some sources suggest that ASUS will only approve an RMA request if there are more than three dead pixels. However, others claim that they have had their RMA request approved with only one dead pixel. Ultimately, it seems that the decision to approve an RMA request is made on a case-by-case basis and may depend on factors such as the age of the monitor and the country in which the request is made.

Dead pixels on arrival

In the case of ASUS, some users have reported that the company has replaced their monitor even with a single dead pixel. However, others have stated that ASUS's policy is to only replace a monitor if it has more than three dead pixels. It is always best to check with the manufacturer to determine their specific policy.

If you have just received a new ASUS monitor and discovered dead pixels, the first step is to contact the retailer you purchased it from. Many retailers have generous return policies and will allow you to exchange the monitor for a new one, especially if it is still within the return window. This is often the quickest and easiest way to resolve the issue.

If you are unable to return the monitor to the retailer, the next step is to contact ASUS directly and initiate the RMA (Return Merchandise Authorisation) process. You will likely need to provide proof of purchase and photos of the dead pixels. ASUS may also require you to register your product and file a technical inquiry before approving the RMA. The process can take some time, and you may need to follow up with ASUS to get a status update.

It is important to note that some people have reported issues with the ASUS RMA process, including long wait times and receiving replacement monitors with other defects. However, others have shared positive experiences, so it is worth considering if you are unhappy with your monitor due to dead pixels.

To avoid the hassle of dealing with dead pixels, it is always a good idea to test your monitor thoroughly as soon as you receive it. Run a pixel test to check for any issues, and make sure to do this within the retailer's return window so that you can easily exchange the monitor if necessary.

RMA process

The RMA process for an Asus monitor can be initiated by registering your product on the Asus RMA website. You will then be asked to send pictures of the dead pixels. Once the guarantee is confirmed, you will receive an email when your replacement device is shipped.

Before shipping the product for RMA, it is important to take pictures of the item to show that it is undamaged. If the product is damaged during shipping and handling, Asus may claim it has CID (Customer-Induced Damage), which voids the warranty. In such cases, you will need to dispute the CID and provide evidence that the product was shipped undamaged. If the dispute is not accepted, you will have to escalate the issue by reaching out via email to the CEO of Asus.

It is also important to note that the original packaging may not be preserved during the RMA process, so if you intend to receive the original packaging back, you should specify this in the problem description. Additionally, only send accessories that are relevant to the product's problem, and for motherboard and card products, remove and keep any heatsinks, IO shields, M.2 cards, and external components.

Finally, please be aware that during the repair, your data may be deleted as the device is subject to a stress test and the operating system may need to be reinstalled. Therefore, it is important to back up your data before sending the product for repair.

Fixing dead pixels

Dead or stuck pixels are a common issue, especially with older monitors or those that have not been used for a long time. While there are ways to try and fix the issue yourself, it's worth noting that dead pixels are hard to fix and may require professional help or a screen replacement.

Identifying Dead or Stuck Pixels

Before you try to fix a dead or stuck pixel, it's important to identify the issue. Dead pixels will appear as a black dot on the screen as all subpixels are permanently off and aren't receiving any power. Stuck pixels, on the other hand, will appear as a dot in one of the colours made by combining red, green, and blue.

Fixing Dead or Stuck Pixels

There are a few methods you can try to fix dead or stuck pixels:

• Give your gadget a rest for 24 hours. Excessive use can cause the issue, so turning off the monitor, unplugging it, and leaving it alone for a day may help.
• Try using software designed to fix dead or stuck pixels. These programs reproduce a chaotic combination of red, green, and blue colours at a rate of 60 flashes per second to return the pixel to its usual state. Examples include JScreenFix, UndeadPixel, and PixelHealer.
• Try fixing the issue manually. Turn off the monitor and gently press on the pixel with your finger wrapped in a piece of microfiber. You can also use a pen cap, marker, or another blunt, narrow object. Be very gentle, as too much pressure can damage your screen.
• For cameras with defective pixels, you can try sensor remapping. Contact the camera manufacturer's customer support for sensor remapping services, check for firmware updates, or take your camera to an authorised repair service centre.

It's important to note that while these methods may work for stuck pixels, dead pixels are harder to fix and may not respond to the above treatments. If the issue persists, you may need to contact the manufacturer or a professional repair service.

Manufacturer's policy on dead pixels

When it comes to dead pixels, manufacturers' policies vary. Some companies, like Dell, have a zero dead-pixel tolerance policy for specific models, while others may require a certain number of dead pixels before they approve a replacement or repair.

For example, Dell's Premium Panel Exchange program ensures zero bright-pixel defects on select monitors, including their Consumer, Professional, UltraSharp, and Gaming lines. They will replace the monitor during the limited hardware warranty period if even one bright pixel is found. On the other hand, Dell's policy does not cover monitors with dark subpixels or dead subpixels.

Other manufacturers may have different standards for determining whether a monitor needs to be replaced or repaired due to dead pixels. Some may require a minimum number of dead pixels, such as three or more, before approving a replacement. This can depend on the class of the display, with higher-class displays having a higher tolerance for dead pixels.

In addition, policies can differ between the manufacturer's warranty and the retailer's return policy. Some retailers may allow customers to return or exchange a monitor with dead pixels within a certain timeframe, regardless of the manufacturer's policy. It's always a good idea to check both the manufacturer's and retailer's policies before purchasing a monitor.

When it comes to ASUS specifically, their policy seems to be less clear. Some users have reported that ASUS approved a replacement for a single dead pixel, while others have mentioned that ASUS's RMA policy does not require them to replace a monitor with fewer than five dead pixels. This discrepancy could be due to varying standards across different regions or models.

Returning the monitor

If you have a dead pixel on your Asus monitor, the first step is to register your product for a guarantee on the Asus RMA website. You will need to provide proof of purchase and photos of the dead pixels. Once your product is registered, you will receive an email confirmation from Asus. In some cases, they may ask for additional information or photos before approving the return. It is important to note that the number of dead pixels required for an RMA may vary depending on the model and the region, so it is recommended to check the specific policy for your monitor.

After your RMA is approved, you will need to package the monitor securely and ship it back to Asus or their authorized service center. Make sure to include all the necessary documentation and keep a record of the tracking information. The turnaround time for the replacement can vary, but it is generally a few weeks. Some users have reported delays or issues with the replacement process, so it is important to follow up if you have not received any updates after a reasonable amount of time.

If you are unsure about the RMA process or have concerns about the number of dead pixels, it is recommended to contact Asus support directly. They can provide specific guidance on the return process and let you know if your monitor qualifies for a replacement. It is also a good idea to check the retailer's return policy, as some stores may offer a no-questions-asked return window or a refund for defective products.

When dealing with a dead pixel on a laptop, the process may vary slightly. In some cases, the issue may resolve itself after a period of use, or you may be able to fix it by gently massaging or applying pressure to the affected area. If the dead pixel does not go away, you can follow a similar RMA process as with the monitor, but it is important to back up your data before sending in the device.

It is worth noting that some users have reported receiving replacement monitors with other issues, such as loud coil whine or additional dead pixels. In such cases, it is important to persist with the RMA process until you receive a fully functional product. While it can be frustrating to deal with these issues, it is important to remember that you are paying for a fully functional product and should not settle for less.

Frequently asked questions