Freyja Burch
If you're looking to buy a monitor, Newegg is a great option. They offer a wide range of monitors with different specifications to choose from, including top brands such as ASUS, Acer, and LG. Newegg also has competitive prices, often offering deals and discounts, which makes it a popular choice for those building a PC on a budget. The website is also known for its fast shipping and top-rated customer service. However, it's important to note that some users have reported issues with their return policy, especially when it comes to defective monitors, as they charge a 15% restocking fee. Therefore, it is always recommended to carefully review their policies before making a purchase.
| Characteristics | Values |
|---|---|
| Customer Service | Generally good, although some users have had issues with returns |
| Reliability | Some users have reported receiving defective monitors |
| Prices | Competitive, with sales and discounts available |
| Shipping | Fast and free on some items |
What You'll Learn
Newegg's reliability
Newegg is a well-known and generally reliable website for purchasing electronics, including monitors. However, there are some mixed reviews regarding their reliability and customer service.
On the positive side, many customers have reported positive experiences with Newegg, praising their efficient and helpful customer support. In some cases, Newegg has been known to go above and beyond, even taking a loss to accommodate returns outside of the standard return window. The website also offers competitive prices and convenient shipping options, such as free FedEx Saver shipping on certain items.
However, there have been some negative reviews and complaints about Newegg's reliability. Some customers have reported issues with defective products, missing items, and problems with returns and refunds. There are also reports of poor packaging and damage during shipping. Additionally, Newegg has a 15% restocking fee for certain items, including monitors, which can be a significant cost for the customer if a return is necessary.
It is worth noting that some of the negative experiences may be due to purchases made through third-party sellers on the Newegg Marketplace rather than directly from Newegg. When buying from Newegg, it is generally recommended to ensure that the item is "Sold and Shipped by Newegg" to minimise the risk of issues.
Overall, while Newegg can be a reliable option for purchasing monitors, it is always a good idea to read the fine print, especially regarding returns and refunds, to avoid any unexpected costs or issues.
Asus Monitors: VESA Mount Compatibility and Your Options
You may want to see also
Newegg's return policy
For products sold and shipped by Newegg, there is no restocking fee and free return shipping for items weighing 50 pounds or less. Newegg offers a 30-day hassle-free return policy, with free returns within 30 days and no restocking fees. The company covers return shipping on defective items within the return policy.
For third-party sellers, there is no restocking fee, and free return shipping labels are provided for items weighing 50 pounds or less. However, additional terms and conditions may apply as per the third-party seller's policies.
Newegg offers various return policies, including standard return (refund or replacement within 30 days), replacement-only return, 90-day refund-only return, manufacturer-only return, 90-day refreshed return, and final sale (not eligible for return, refund, or replacement).
The company also has specific policies for different types of products, such as bundles, combos, kits, software, media, video games, services, extended warranties, large products, zero dead pixel policy, manufacturer promotional products, and special order products.
It is important to note that Newegg does not accept returns for products with missing, damaged, altered, or unreadable serial numbers, UPC codes, or labels. Returns must include all original packaging and accessories, and products exhibiting physical damage may be rejected.
Resetting Your ASUS VG245 Monitor: A Step-by-Step Guide
You may want to see also
Newegg vs Amazon
Newegg and Amazon are two of the most popular online retailers for electronics, including monitors. While both platforms have their pros and cons, they differ in terms of pricing, shipping, customer service, product range, and more.
Pricing
Newegg and Amazon offer competitive prices for monitors and other electronics. However, Newegg is known for having lower prices on certain items, while Amazon provides opportunities for savings through its Prime membership program, which offers exclusive deals and discounts.
Shipping
Newegg and Amazon also differ in their shipping policies and speed. Newegg offers free shipping on select items and has a good track record of delivering orders within two days in the US. Amazon, on the other hand, offers free shipping for Prime members, with two-day, one-day, and same-day delivery options available.
Customer Service
When it comes to customer service, Amazon is widely praised for its painless and accommodating return process. Newegg, on the other hand, has received some negative feedback for its return policy, with some customers reporting issues with restocking fees and complicated return processes.
Product Range
Newegg was initially known for specialising in computer parts and electronics, and it continues to be a popular destination for tech enthusiasts. Amazon, however, offers a wider range of product categories beyond electronics, including home goods, apparel, food, and more.
In conclusion, both Newegg and Amazon have their advantages and disadvantages. Newegg may be preferable for those seeking lower prices and specialised electronics, while Amazon offers the convenience of faster shipping, a wider product range, and a smoother customer service experience. Ultimately, the decision between the two platforms depends on individual preferences, specific product needs, and the importance of each factor to the customer.
Monitoring Solar Usage: ActewAGL's Smart Meter Revolution
You may want to see also
Newegg's refurbished monitors
Newegg is a popular online retailer for computer hardware and peripherals, including monitors. The website offers a wide range of refurbished monitors from various brands, including well-known names such as Dell, Acer, Samsung, LG, BenQ, and MSI.
Benefits of Buying Refurbished Monitors from Newegg:
- Extensive Selection: Newegg offers a vast array of refurbished monitors, providing options for different budgets, preferences, and intended uses, such as gaming or professional work.
- Competitive Pricing: Refurbished monitors on Newegg often come at discounted prices compared to brand-new models, making them an attractive option for those seeking value for money.
- Detailed Product Information: Newegg provides comprehensive product descriptions, specifications, and customer reviews, enabling informed purchasing decisions.
- Convenience: The website allows users to easily compare different models, read reviews, and purchase monitors from the comfort of their homes.
Potential Considerations:
- Return Policy: While Newegg offers returns on refurbished monitors, there have been reports of a 15% restocking fee for certain items, including monitors. It is essential to carefully read their return policies before making a purchase.
- Shipping Costs: Shipping charges may apply, and these can vary depending on your location and the specific monitor you choose.
- Quality Assurance: When buying refurbished items, there is always a slight risk of receiving a defective product. Ensure you understand Newegg's policies regarding returns and exchanges for refurbished monitors.
In summary, Newegg offers a wide range of refurbished monitors, providing an opportunity to acquire a quality display at a potentially lower price. However, it is crucial to be aware of their return policies and any associated fees or shipping costs to make an informed decision.
Warning Signs: Is Someone Monitoring Your Internet Activity?
You may want to see also
Newegg's customer service
The Newegg customer support team can be contacted on weekdays from 8 am to 7 pm PT and on weekends from 8 am to 4:30 pm PT. The average hold time is less than 1 minute, and the average call time is 8 minutes. The live chat feature is available during the same business hours as phone support.
Newegg also offers a callback feature that can be scheduled at a convenient time for the customer through their Newegg account. This ensures that a Newegg representative can address any inquiries or concerns promptly and effectively.
The company's customer service email address is wecare@newegg.com, and this is the most commonly used method of contact. The phone number for customer support is 1-800-390-1119, and this is the best number to call for quick resolution, with 98% of customers using this number to address their issues.
While Newegg does not currently offer 24-hour customer support, the company is highly dedicated to providing excellent service within the specified time frames.
Some customers have reported issues with Newegg's return policy, particularly regarding a 15% restocking fee for certain items, including monitors. However, others have praised the company for its top-tier customer service, with one customer stating that their issue was fixed in minutes via the live chat feature.
Asus Monitors: Built-In Rulers for Precise Work
You may want to see also
Frequently asked questions
Newegg is a reliable place to buy a monitor, with some users saying it is "as reliable as it gets" and comparing it to Amazon. However, there are also reports of issues with returns and defective products, so it is always good to be cautious and read the policies before purchasing.
Newegg offers great prices, fast shipping, and top-rated customer service. They also have a wide range of monitors available, including gaming monitors, curved monitors, and monitors with built-in speakers.
One potential issue is that Newegg charges a 15% restocking fee for certain items, including monitors. So, if you need to return a monitor, you may incur a significant cost.
Newegg has been praised for its customer service, with some users reporting that they received a replacement monitor within 5 business days at no additional cost. However, there are also reports of difficulties with returns and poor customer service experiences.
Some alternative places to buy a monitor include Amazon, Best Buy, and directly from the manufacturer (e.g. Dell). It is always a good idea to compare prices and read reviews before making a purchase, especially for expensive items like monitors.
