Viewing Business Cameras: Comcast's Computer Connection Guide

Comcast Business SmartOffice™ is a video monitoring system that allows you to remotely access your business camera from your computer or mobile device. This system provides crystal-clear HD images, powerful night vision, motion detection, and a wide lens to help you keep an eye on your business operations and ensure they are running smoothly. With remote access, you can view live streams or recorded footage, monitor multiple sites, and stay connected to your business no matter where you are.

Using the Xfinity app to access business cameras on a laptop

To access business cameras on your laptop, you will need to use the Xfinity app. Xfinity offers an Xfinity Home app that allows users to access their cameras and recordings from anywhere.

Currently, there is no option to view the cameras from a web page, so you must use the app. The Xfinity app is available for download on the Apple Store or Google Play. However, these apps are designed for mobile devices, and there is no dedicated PC app.

To use the app on a PC, you will need to employ a workaround. One option is to use a Chromebook laptop that supports downloading Android apps. You can then download and run the Xfinity Home or Xfinity apps to access your business cameras.

Alternatively, you can use third-party programs, known as "Android Emulators," to run the Xfinity app on a PC. These emulators are available in both paid and ad-supported versions. One such emulator that has been reported to work with the Xfinity app is Bluestacks.

By utilising these methods, you can access and monitor your business cameras through the Xfinity app on your laptop, providing remote surveillance and peace of mind.

Using the Comcast Business SmartOffice app on iOS devices

Comcast Business SmartOffice is a video monitoring system that allows you to remotely access and monitor your business security cameras from your iOS devices. This enables you to view live or recorded video feeds and keep an eye on one or more locations, providing peace of mind and convenience. Here's a step-by-step guide on how to use the Comcast Business SmartOffice app on your iOS devices:

Downloading and Setting Up the App:

• Go to the App Store on your iOS device and search for "Comcast Business SmartOffice."
• Install the app on your device. Ensure your device is running iOS 10.0 or later.
• Open the app and create an account or log in with your existing credentials.
• You may need to enter specific details or information provided by Comcast to set up the app.

Viewing Live Feeds:

• Once the app is set up, you can access live feeds from your security cameras.
• Navigate to the appropriate section within the app, which may be labelled as "Live View" or "Camera View."
• Select the camera you want to view, and the live feed should appear on your screen.

Accessing Recorded Footage:

• To access recorded video footage, look for an option like "Playback" or "Recorded Videos" within the app.
• You may be able to select a specific date and time to review footage from that period.
• Choose the camera for which you want to view recorded footage, and then play the video.

Utilizing Additional Features:

• The Comcast Business SmartOffice app offers various features to enhance your monitoring experience.
• You can zoom in on the video footage, pause it, search for specific events, and view multiple camera angles or locations.
• The app also provides motion detection, night vision, and a Motion Insights dashboard to help you understand your business's rhythm.
• Explore the app's interface to familiarise yourself with all the available features and options.

Troubleshooting:

• If you encounter any issues or need assistance, refer to Comcast's customer support.
• They provide round-the-clock support to answer questions and troubleshoot any problems you may have with the app or the video monitoring system.

Using the Comcast Business SmartOffice app on Android devices

Comcast Business SmartOffice is a video monitoring system that allows you to connect to your security cameras and view live and recorded video feeds from your Android devices. It offers crystal-clear HD images with powerful night vision, motion detection, and a wide lens. The app provides remote access to your cameras, enabling you to monitor your business operations and ensure continuity, even when you're not physically present.

• Install the App: Visit the Google Play Store on your Android device and search for the "Comcast Business SmartOffice" app. Install the app on your device.
• Set Up an Account: Once the app is installed, open it and create an account. Provide the necessary information, such as your Comcast Business account details, to set up your profile.
• Connect Your Cameras: After setting up your account, you need to connect your security cameras to the app. Follow the on-screen instructions to link your cameras to the app. Comcast technicians can assist with installation and camera setup if needed.
• Live Video Feeds: With the app, you can access live video feeds from your security cameras. Simply select the camera you want to view, and the live feed will appear on your Android device.
• Recorded Footage: The app also provides access to recorded footage. You can review archived video clips and search for specific timestamps to find relevant footage. This feature is particularly useful for reviewing past events or incidents.
• Multiple Locations: If you have multiple business locations, you can use the app to monitor them all. Comcast Business SmartOffice allows you to add and manage multiple sites, providing a comprehensive view of your operations.
• Motion Insights: The app offers motion-detection analytics through its Motion Insights dashboard. This feature helps you understand your business better by providing insights into customer and guest behaviour, allowing you to make data-driven decisions.
• Secure Storage: Comcast Business SmartOffice provides secure cloud storage for your video footage. You can access up to 60 days of recorded content remotely, ensuring that your data is safely stored and easily retrievable.
• User Access: You can authorise multiple users to access the cameras and footage. This feature is beneficial when you're unavailable or busy and want to grant trusted team members access to the system.
• Customer Support: Comcast provides round-the-clock customer support for the app and video monitoring system. If you encounter any issues or have questions, you can reach out to their support team for assistance.

By following these steps and utilising the features of the Comcast Business SmartOffice app, you can effectively monitor your business operations, ensure security, and make informed decisions from anywhere using your Android device.

Viewing multiple business sites at once

Comcast Business SmartOffice™ is a video monitoring system that allows you to view multiple business sites at once. With this system, you can remotely access live streams or recorded footage from multiple cameras and multiple buildings from your phone, tablet, or computer. This means that you can see what is happening at each location without having to be physically present.

The Comcast Business SmartOffice Mobile App enables you to monitor multiple locations from anywhere with a single sign-on. The app is available for both iOS and Android devices, allowing you to watch live or archived video on any device.

In addition to remote access, Comcast Business SmartOffice™ offers several other features. The system includes indoor/outdoor 1080p HD cameras with 20X zoom, pause, search, and multiple viewing options. It also has powerful night vision, motion detection, and a wide lens. The motion detection feature, combined with the Motion Insights dashboard, helps you better understand your business through motion-detection analytics.

The system provides secure storage, with remote storage in the cloud and up to 60 days of recorded content available. Comcast also handles all camera maintenance, repairs, and replacements as needed, and their customer support is available around the clock to answer questions and troubleshoot any issues.

Allowing multiple authorised users to access the cameras

To enable this, you can create multiple user accounts with different permission levels. You can have an Owner account, which is the default account created upon the initial setup of the camera. This account can provide permissions and access for guest accounts. Guest accounts can be added by the owner after the camera setup. With the owner's permission, guest accounts can access the cameras and their features, such as live view and intercom.

This way, you can ensure that there is always someone from your team who can monitor the cameras and keep an eye on your business. It also helps to distribute the responsibility and ensures that there is coverage even when the owner is unavailable.

By utilising this feature, you can enhance the security and efficiency of your business, making the most of the video monitoring system's capabilities.

Frequently asked questions