Asus Monitor Warranty: Lifetime Promise Or Limited Offer?

ASUS is a popular tech company that produces a range of products, including monitors, laptops, and motherboards. While the company offers warranty services for its products, the specific terms and conditions vary across different items and locations. For instance, the ASUS OLED Monitor PG32UCDM comes with a 36-month warranty, while the TUF-ROG Gaming Series has a 3-year limited local warranty. ASUS also offers premium care services that allow customers to extend their warranty period, enhance coverage, and add extra protection for their products. However, experiences with ASUS customer support have been mixed, with some users praising the company's responsiveness and others expressing frustration over delays and complications during the warranty claim process.

ASUS Premium Care

The process of purchasing and activating ASUS Premium Care is straightforward. It can be bought directly from your device using the MyASUS app or from shop.asus.com. After signing up to become an ASUS member and registering your product, you can activate the warranty extension by providing the necessary details and submitting the contract code and password.

It is worth noting that ASUS Premium Care has different levels of coverage, allowing customers to create a tailor-made package to suit their specific needs. However, it is essential to carefully review the terms and conditions, as certain exclusions may apply. For example, the warranty does not cover software, batteries, peripherals, free accessories, or customer-induced damage. Additionally, ASUS Premium Care must be purchased and activated in the same country where the ASUS product was originally purchased, and it is subject to device eligibility.

While some users have expressed concerns about ASUS's standard warranty, the decision to purchase ASUS Premium Care depends on individual preferences and the level of consumer protection available in your country. In countries with strong consumer protection laws, like the UK, the added benefits of ASUS Premium Care may be less crucial. Ultimately, ASUS Premium Care can provide valuable coverage and peace of mind for your ASUS products, especially in locations with limited consumer protection.

ASUS Standard Warranty Extension

ASUS offers a Standard Warranty Extension for its products, providing peace of mind and extended coverage after the standard warranty expires. The process of purchasing and activating the warranty extension is outlined on the ASUS website, along with the various options available to customers.

The ASUS Standard Warranty Extension must be purchased and activated within the original warranty period of the product. For laptop products, the warranty extension must be acquired within this period. For other ASUS products, such as desktops, monitors, and graphics cards, the extension should be purchased within 180 days from the date of purchase.

The maximum total warranty period after the extension varies depending on the product type. For Notebook/Gaming Notebook, the maximum warranty period is three years, while for Commercial Notebook, it is extended to five years.

ASUS Premium Care is another option that offers extended warranty coverage, as well as additional benefits. ASUS Premium Care can be purchased directly from the MyASUS app or the ASUS website. It provides hassle-free repair or replacement services and covers original ASUS hardware, excluding software, external devices, and accessories. It is important to note that ASUS Premium Care can only be purchased once per product and is subject to availability in different countries.

ASUS also offers other services such as Local Accidental Damage Protection, Battery Service Package, Hard Disk Drive Retention, and On-Site Service. These services must be purchased and activated within 180 days of the product's invoice date.

The standard warranty provided by ASUS varies depending on the product type and region. For example, the TUF-ROG Gaming Series offers a 3-year Limited Local Warranty, while the TUF Series provides a 5-year Limited Local Warranty.

ASUS Local On-Site Service

Prior to on-site service, an ASUS-authorised technician may request that you assist in troubleshooting the product. If the problem is not solved remotely, on-site technical support will be arranged, and a technician will be sent to your location generally by the end of the next business day. Please note that response times may vary depending on geographic location, spare parts and local service availability.

You will be required to provide the technician with access to your facilities and products, as well as electricity, an internet connection, an ASUS Driver CD/DVD (if delivered with the product), and a sufficient and safe working space.

If the product fails during normal use within the coverage period of this service package, ASUS will repair or replace the defective parts or the product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. If defective parts are replaced under this service, ownership of the replaced defective parts is transferred to ASUS.

The service location should be accessible by vehicles, and the product should be within 40 km of an ASUS service provider. If the product is beyond this radius, ASUS will provide telephonic tech support.

ASUS TUF-ROG Gaming Series Warranty

ASUS offers a range of warranty options for its products, including the TUF-ROG Gaming Series. The standard warranty for the TUF-ROG Gaming Series is a 3-year limited local warranty. This means that the warranty is valid for three years from the date of purchase and is limited to the country where the product was originally purchased.

ASUS also offers an extended warranty package called ASUS Premium Care, which allows customers to extend their warranty period, expand their warranty coverage, and add extra protection to their ASUS products. With ASUS Premium Care, customers can enjoy hassle-free repair or replacement services. However, it is important to note that this extended warranty must be purchased and activated within the original warranty period of the ASUS product.

In addition to the standard and extended warranty options, ASUS provides specific warranty terms and conditions for different types of products, such as notebooks, motherboards, and graphic cards. These warranty periods can vary from 1 year to 5 years, depending on the specific product and its location.

For example, the TUF Series comes with a 5-year limited local warranty, while the Tinker Board Series has a 1-year limited local warranty. It is always recommended to refer to the official ASUS website or contact their customer support for detailed and up-to-date information about specific products and their respective warranty policies.

ASUS also has authorized service providers located in various regions to assist customers with any warranty claims or repairs. These service providers are equipped to handle issues related to motherboards, notebooks, graphic cards, and other ASUS products. Overall, ASUS offers a comprehensive warranty program to ensure customer satisfaction and provide peace of mind for their purchases.

ASUS Rapid Replacement Service

ASUS offers a range of warranty services for its products, including the ASUS Premium Care package, which provides extended warranty coverage and additional protection for ASUS products. While the standard warranty period for many ASUS products is three years, the company also offers extended warranty options through its Premium Care program.

• Swift Replacement Process: ASUS understands that time is valuable, so they prioritize a quick replacement process. Once a valid claim is approved, a replacement product will be dispatched promptly to minimize downtime for the customer.
• Convenience and Ease: The Rapid Replacement Service offers a hassle-free experience. Customers can initiate the replacement process by contacting ASUS support and providing necessary information about the defective product. ASUS will handle the logistics of sending a replacement, making the process effortless for the customer.
• Comprehensive Coverage: This service covers a wide range of ASUS products, including monitors, notebooks, motherboards, and more. It ensures that customers can obtain a replacement for eligible products without having to worry about compatibility or availability issues.
• Reliability and Peace of Mind: ASUS Rapid Replacement Service provides peace of mind by guaranteeing a swift resolution to any product issues. Customers can trust that their ASUS products will be promptly replaced if they encounter any covered defects or malfunctions.
• Seamless Transition: The replacement product provided through this service will be functionally equivalent or superior to the original product. This ensures a seamless transition for the customer, allowing them to continue using their ASUS product without experiencing any significant disruptions.
• Warranty Continuation: In line with ASUS' standard warranty policy, the replacement product will be covered for the remaining term of the original warranty period. This ensures that customers continue to enjoy warranty benefits without interruption.

Frequently asked questions