Asus Monitor Warranty: How To Check Your Coverage?

ASUS offers a limited warranty on its products, including monitors, which covers defects in materials or workmanship under normal use during the limited warranty period. The standard warranty period for ASUS products is 36 months from the date of purchase, although there are some exceptions for specific OLED models. To check the warranty status of an ASUS product, users can visit the ASUS global website's Warranty Status Inquiry page and enter their product serial number. It is worth noting that ASUS has received some negative feedback regarding its customer support and warranty claims, with reports of slow response times and issues with regional repair centers.

ASUS offers a 3-year warranty on its products

The warranty period for ASUS products typically starts from the date of purchase and may vary depending on the region and product type. In some cases, ASUS may offer extended warranties or promotions that provide additional coverage beyond the standard 3-year period.

To make a claim under the warranty, customers can contact ASUS customer support and provide proof of purchase. ASUS may repair or replace the product if it is covered under the warranty. The repair process may involve sending the product to an authorized service center, and the turnaround time can vary depending on the issue and the availability of replacement parts.

It is worth noting that experiences with ASUS customer support and the warranty claim process can vary. While some customers have reported positive experiences with timely repairs or replacements, others have shared negative experiences involving delays, miscommunication, or issues with regional repair centers.

Overall, the 3-year warranty offered by ASUS provides a level of protection for customers, but the actual experience of claiming the warranty may differ based on various factors. It is always a good idea to carefully review the terms and conditions of the warranty and to follow the recommended maintenance and care instructions to maximize the lifespan of ASUS products.

The warranty covers defects in materials or workmanship under normal use

A warranty is a contractual assurance given by a seller to a buyer. Warranties can be express or implied. An express warranty is one that is expressly stated, typically in writing, while an implied warranty is an unwritten promise that arises from the nature of the transaction and the inherent understanding of the buyer.

In the case of ASUS, their products typically come with a warranty that covers defects in materials or workmanship under normal use for a specified period, often three years. This means that if your ASUS monitor has any issues arising from defects in the materials used or the quality of the craftsmanship during the manufacturing process, the warranty should cover the necessary repairs or replacements. Normal use is defined as using the monitor within the rated capacities and following the maintenance instructions provided by the seller.

It is important to note that the specific coverage of a warranty may vary depending on the terms and conditions outlined by the seller. Additionally, some warranties may have exclusions or limitations, so it is always a good idea to carefully review the warranty details before making a purchase.

ASUS has service centers that handle repairs and replacements, but there have been mixed reviews about the efficiency and responsiveness of their customer support. Some customers have reported delays, miscommunication, and issues with the handling of their products during the warranty process. Therefore, it is advisable to thoroughly document the condition of your monitor, carefully pack it, and keep track of the shipping process if you need to avail of the warranty.

The warranty does not cover software applications, non-ASUS products, or peripherals

ASUS offers a limited warranty on its products, which includes monitors. This warranty does not cover software applications, non-ASUS products, or peripherals. This means that any software issues, problems with non-ASUS components, or external accessories are not covered by the warranty. The warranty specifically applies to defects in materials or workmanship under normal use during the limited warranty period.

The limited warranty period for ASUS monitors typically starts from the date of purchase and lasts for 36 months. However, it's important to note that the warranty only covers failures or malfunctions that occur under normal use conditions during this period. ASUS will repair or replace any defective components at its discretion, but it does not guarantee uninterrupted or error-free operation of the monitor.

Additionally, the warranty will not apply in certain situations, such as damage caused by the user or an unauthorised third party, alteration of the serial number, or damage caused by accidents, natural disasters, misuse, neglect, or improper maintenance. It is important for users to understand the terms and conditions of the limited warranty to know what is covered and what is not.

While the limited warranty provides coverage for defects in materials and workmanship, it is important to remember that it does not extend to software applications, non-ASUS products, or peripherals connected to the monitor. These aspects are specifically excluded from the warranty coverage, and users should be aware of this limitation when seeking technical support or repairs for their ASUS monitor.

To claim the warranty, you need to provide proof of purchase, such as a sales receipt

To check if your ASUS monitor is under warranty, you can visit the ASUS global website's Warranty Status Inquiry page. The website will automatically detect your country/region based on your device's current IP. You can then enter your product serial number and check the ASUS Privacy Policy box to submit your inquiry. The result will display the expiration date of your product's warranty.

It's important to note that the displayed warranty status is only for reference. If you cannot provide proof of purchase, such as an effective purchase invoice, the product warranty will start from the date of device delivery according to the product serial number.

To upload your proof of purchase, you can follow these steps:

• At the bottom of the warranty search result page, click "Update invoice for your product."
• Read the information and examples for uploading proof of purchase, then click "Login & Upload Invoice."
• Enter your details and upload a picture of your product purchase proof. Check the ASUS Privacy Policy box and submit your request.
• ASUS will review your request and reply to you via email.

ASUS accepts image files in jpg, png, gif, jpeg, or jp2 formats, and the file size should be less than 10MB.

Additionally, ASUS provides a standard three-year warranty for its products, including monitors. This warranty covers any defects in materials or workmanship that arise during normal use. However, it's important to note that the warranty has certain limitations and exclusions, such as physical damage to the product or defects caused by abnormal voltage or lightning.

ASUS will repair or replace defective components during the warranty period

ASUS provides a warranty for its products, which varies depending on the type of product and the region. For example, in India, ASUS offers a 3-year standard warranty for its notebooks, 1-2 years for its keyboards and mice, and different warranty periods for other products. In the US, ASUS offers in-warranty repair services free of charge using ASUS-certified product experts.

The process for requesting a repair varies depending on the region and the specific product. In general, customers are advised to first complete a hardware diagnostic using the MyASUS app or by contacting ASUS support. Once the issue is confirmed, customers can follow the steps provided by ASUS to initiate the repair process. This typically involves obtaining an RMA (Return Merchandise Authorization) number and allowing time for processing before sending in the product for repair.

It is important to note that the warranty has certain limitations and exclusions. For example, ASUS may not cover defects or damage caused by non-recommended software, virus attacks, abnormal voltage, natural calamities, or customer-induced damage. Additionally, the warranty is only valid for the first buyer and is non-transferable.

ASUS also offers out-of-warranty repair services for a fee, which includes a diagnostic fee and the cost of any necessary repairs. Customers can contact ASUS support or visit the ASUS website to learn more about the specific warranty terms and conditions for their products.

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