Guardian Protection offers a range of security services, including alarm systems and smart devices. The company provides detailed online support and troubleshooting for its customers, including information on battery replacement. Guardian's security systems are designed to continue operating during power outages, with backup batteries that typically last between 18 and 36 hours. The company also offers video tutorials and written instructions on how to change batteries in various devices, such as smart door locks, smoke detectors, and security panels.
Characteristics | Values |
---|---|
Battery recharge time after power outage | 24-48 hours |
Battery replacement | Easy |
Battery replacement frequency | N/A |
Battery type | Lithium-ion |
Low battery notification | Beeping noise, "Low Battery" displayed on the panel |
What You'll Learn
- Guardian camera batteries can last 18-36 hours
- Guardian cameras can be reconnected to Wi-Fi by pressing and holding the WPS button for 6 seconds
- Guardian cameras may not record due to poor internet connection or upload limits
- Guardian cameras can be too dark at night due to glare, dirty lenses, or incorrect settings
- Guardian camera batteries can be replaced by placing the system on test mode
Guardian camera batteries can last 18-36 hours
If you need to replace the battery, you can call Guardian to order a new one. They will ship it to you with no cost or obligation.
It is recommended that you test your alarm system each month to ensure it is working. If you are experiencing any issues with your system, you can call Guardian's customer service team for assistance.
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Guardian cameras can be reconnected to Wi-Fi by pressing and holding the WPS button for 6 seconds
If you've changed your WiFi password and need to reconnect your Guardian cameras, first make sure that you're connected to WiFi and that the camera is plugged into an outlet with working power.
Then, follow these steps:
- Locate the WPS button on the back of the camera. On some camera models, the WPS button may say "Reset".
- Press and hold the WPS button for 6 seconds, or until the LED on the camera flashes white.
- Go to your WiFi settings on your mobile device.
- Connect to the network that says ALARM(XX.XX.XX). The "XX.XX.XX" will be different for each camera. Newer camera models will start with "ADC".
- On the same device, open your internet browser and type "192.168.1.1" into the URL bar and press go. If this doesn't work, place your device into airplane mode and try again.
- Follow the on-screen instructions to scan for WiFi and select your network. Remember to input your network password.
If your camera still isn't connecting, try this method a second time. If it still isn't working, call Guardian for support.
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Guardian cameras may not record due to poor internet connection or upload limits
Guardian cameras may not record due to a poor internet connection or reaching the upload limit. If your Guardian camera is not recording, there are several troubleshooting steps you can take to fix the issue. Firstly, ensure that you can see the live video feed from your camera. If you are unable to connect to the camera, refer to the relevant guidelines for assistance. Secondly, check your upload limit by logging into MyGuardianHome.com, clicking on "Video", and then "Saved Video Clips" at the top of the page. You will see your current totals listed in a progress bar. It is important to note that the clip upload limits reset on the first of each month. If you need to increase your limit, you can contact Guardian Protection at 1.800.PROTECT (1.800.776.8328).
Thirdly, check your recording rules by referring to the guidelines on unpausing your recording rules. If you require further assistance, you can refer to the guidelines on setting up a video analytic rule and video motion detection. Fourthly, edit your existing rule to make the detection more sensitive. If you do not have a rule set up yet, you can create one by clicking on the "Add New Rule" button. For additional help, you can refer to the guidelines on setting up a video analytic rule and video motion detection.
In addition to the above steps, it is important to ensure that your internet connection is stable and meets the minimum requirements for your Guardian cameras to function properly. Verify that your internet is working by connecting to WiFi on an internet-capable device and performing a speed test. If your internet is not working, contact your Internet Service Provider (ISP) for assistance. Also, make sure that your Smart Gateway, which connects your cameras to the internet, is functioning properly. Ensure that the Ethernet cable is securely connected to the back of the Gateway and your router. Additionally, check that the power cable is plugged into the back of the Gateway and a working outlet. If the issue persists, try unplugging the power cord from the back of the Gateway for a minute and then plugging it back in. If this does not resolve the problem, unplug your main ISP-provided router/modem and plug it back in after a minute.
By following these troubleshooting steps and ensuring a stable internet connection, you can address issues with your Guardian cameras not recording due to poor internet connection or reaching the upload limit.
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Guardian cameras can be too dark at night due to glare, dirty lenses, or incorrect settings
If your Guardian camera is too dark at night, there are several factors that could be causing this issue. Here are some tips to help you troubleshoot the problem:
Glare
First, check for any objects that might be causing glare and affecting the camera's night vision. Common sources of glare include railings, gutters, and streetlights. If you identify any glare-causing objects, try adjusting the camera's position or angle to minimise their impact.
Dirty Lenses
A dirty lens can also cause your camera's feed to appear too dark. Dust and smudges can obscure the lens, reducing the amount of light that enters the camera. Clean the lens with a soft, dry cloth to remove any dirt or fingerprints. Ensure you don't use any liquids or abrasive materials, as these can damage the lens.
Incorrect Settings
Incorrect video settings can also lead to a dark camera feed. Log into your MyGuardianHome account and select the camera you wish to adjust. From the menu, click on "Video Device Image". Here, you can adjust the brightness, contrast, saturation, and sharpness to improve the image quality. Additionally, you can tweak the night vision sensitivity and maximum exposure to enhance the camera's performance in low-light conditions.
Other Considerations
If the issue persists, there are a few other things to consider. Ensure that your camera is set up correctly and that there are no physical obstructions blocking its view. You should also verify that your camera is connected to a power source and that your internet connection is stable. Finally, check for any firmware updates for your camera, as these updates sometimes include improvements to night vision performance.
By following these steps and adjusting your camera's settings, you should be able to improve its performance in low-light conditions and ensure that your Guardian camera provides clear and bright footage, even during the night.
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Guardian camera batteries can be replaced by placing the system on test mode
The Guardian Protection system is a security system that includes indoor and outdoor cameras, a control panel, and other devices. When a device's battery is low, the panel usually starts to beep, and "Low Battery" may be displayed.
To replace the battery in a Guardian Protection device, the first step is to place the system on test mode. This can be done by logging into your Guardian account or by calling the monitoring center at 1.800.364.3616. Once the system is in test mode, you can replace the battery.
The process for replacing the battery will depend on the specific device. For example, the battery in the standard alarm panel or AES radio can be replaced by following the step-by-step instructions provided by Guardian Alarm. It's important to note that a new battery may not be at full charge, so allow 24 hours for it to reach a full charge.
For other devices, such as cameras, you can refer to the video library on the Guardian Protection website for instructions on how to change the batteries. These videos will provide device-specific instructions for battery replacement. Additionally, you can contact Guardian Alarm's customer support for further assistance if needed.
It's important to regularly check the battery levels of your Guardian Protection devices and replace the batteries as needed to ensure the continuous functioning of your security system.
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Frequently asked questions
If your panel is displaying a zone number, you have a low battery in a device. Identify the zone device that requires a battery change and change the battery. If there is no zone number displayed, the system panel battery is low. The panel battery is the back-up battery that keeps your system running when you have a power outage. When your system loses and regains power, the battery usually recharges within 24-48 hours. If the battery does not recharge after 48 hours, replace the panel battery. You can order a new battery from Guardian.
First, place your system on test mode. You can do this by logging into your Guardian account or calling Guardian's monitoring center. Then, identify which device is low and change the battery.
Guardian recommends using high-quality, name-brand (e.g. Energizer, Duracell, or Panasonic) alkaline batteries.
Depending on your system, backup batteries typically last anywhere from 18 to 36 hours.
Your panel will usually beep when your device battery is low. You may also see "Low Battery" displayed on the panel.