Removing Camera Feeds From Myq App: A Step-By-Step Guide

If you want to remove a camera from your MyQ account, you've come to the right place. In this guide, we'll take you through the steps to remove a camera or other device from your MyQ account, as well as answer some frequently asked questions about the process. It's important to note that the steps may vary slightly depending on your device and operating system, but we'll provide general instructions that should apply to most users.

Swipe left on the device

If you want to remove a camera from your MyQ app, you first need to access your account. To do this, tap on the upper left circle with your initials. Once you are in your account, you can swipe left on the device. This will allow you to delete the device.

Note that you may need to swipe quickly for this action to work. If you are using an iPhone, a fast swipe may be required, as a slow swipe could be interpreted as a tap, which will take you into the settings. If you are having trouble, try a faster swipe.

If you are still unable to delete the device, you may need to try a few times. One user reported that they had to swipe left three times before they were able to delete the device.

If you are still unable to delete the device, you may need to add the device back to your account and then try to remove it again.

If you are still having trouble, you may need to contact MyQ's tech support for further assistance.

Press and hold the learn button

To remove a camera from the myQ app, you'll need to access the "Delete" option by swiping left on the device within the app. This can be done by opening the myQ app and locating the device you wish to remove. Go to the "Account" section, indicated by an upper-left circle with your initials. From there, swipe left on the device's name. This action should reveal the "Delete" option. Tap on it to remove the camera from the app.

It's important to note that some users have reported difficulties with this method, receiving error messages or being unable to swipe left. If you encounter such issues, try performing a faster swipe on your iPhone or a slow swipe on Android devices. Alternatively, you can try pressing and holding your thumb on the device listing and then slowly swiping to the left until the "Delete" option appears.

If you're still encountering difficulties, there is another method you can try. First, remove the camera from your account by swiping left and deleting it. If that doesn't work, re-add the device and then try removing the camera again. This two-step process has been reported to work by some users.

Additionally, if you're using an Android device, the steps are similar, but instead of swiping left, you'll tap on the trash can icon to delete the camera.

If none of these methods work, you may need to contact myQ technical support for further assistance. They can provide you with additional troubleshooting steps or alternative solutions to remove the camera from your myQ app.

Delete the hub

To delete the hub on the MyQ app, you must first go to the "Device Management" section of the app. Here, you will see your hub listed as a device. Instead of clicking on the hub and trying to remove it, you need to slide the name of the hub to the left. This action will reveal a "Delete" option, which you can then select to remove the hub from your MyQ account.

It is important to note that this process may need to be repeated several times for it to work. Some users have reported receiving error messages or encountering issues where swiping left opens the camera settings instead of revealing the "Delete" option. In such cases, it is recommended to try performing a faster swipe or even a slow swipe, as the app seems to work with both.

Additionally, if you are using an Android device, the process is similar, but instead of swiping left, you tap on the trash can icon to delete the hub.

Deleting the hub will remove all associated devices and information. If you only want to remove specific devices, such as a garage door opener or a camera, there might be alternative methods to achieve this without deleting the entire hub. However, in some cases, you may need to add the device back and then remove it again to successfully delete it.

If you encounter any further difficulties or have more specific requirements, it is recommended to contact MyQ's technical support team for personalized assistance.

Remove the camera first

To remove a camera from the MyQ app, you must first remove the camera device itself. This is done through the app by accessing your account via the upper left circle with your initials. From there, you should be able to left-swipe on the device and select the "Delete" option.

On an iPhone, you may need to perform a fast swipe, as a slow swipe may be interpreted as a tap, which will take you into the settings. If you are still unable to remove the camera, try adding the garage door opener back to your account and then removing the camera.

On Android, the steps are the same, but instead of swiping, tap the trash can icon to delete the camera device.

Ask MyQ tech support

I have a MyQ camera device that I would like to remove from my account. I have tried the obvious way, but it doesn't seem to work. I have tried swiping left on the device, but I keep getting an error message. I have tried this multiple times, but I still get the same error message. I have also tried pressing my thumb to the device listing, holding it there, and then slowly swiping to the left, but this also doesn't work.

I have seen online that some people suggest doing a full reset, but I would like to avoid this if possible as I don't want to remove all remotes and keyless entry from the unit. I would like to keep the serial number of the unit registered to my account.

I have also seen that some people suggest going into device management and swiping left on the device and then pressing delete. However, I am not able to do this as swiping left just opens the camera settings.

Frequently asked questions