If your ASUS monitor is broken, you may be wondering whether to repair or replace it. While ASUS does offer repair services, there are mixed reviews of their customer service and repair costs. Some people have reported that the cost of repairing an ASUS monitor can be almost as much as buying a new one, and that it is not worth repairing a monitor in general. However, if your device is still under warranty, ASUS-certified product experts can service your unit free of charge. Out-of-warranty devices can also be repaired by ASUS repair centres, but a non-refundable diagnostic fee must be paid in advance. Alternatively, you could try taking your monitor to an independent electronics shop for a repair, or attempt to fix it yourself by ordering replacement parts online.
Characteristics | Values |
---|---|
Repairing a broken monitor | Not cost-effective; replacement panels are expensive |
ASUS repair services | Available for in-warranty and out-of-warranty devices |
Warranty period | 3 years |
Repair options | ASUS-certified product experts, ASUS Extended Care team, independent repair shops |
Cost of repair | Varies; may be cheaper to buy a new monitor |
What You'll Learn
Repairing a broken monitor yourself
If your ASUS monitor is broken, you can opt to repair it yourself or send it to ASUS for repair.
ASUS offers a Self Replacement Solution for individuals who are well-versed in repairing electronic devices. This service provides access to authentic ASUS parts, tools, and repair manuals for out-of-warranty devices. Before attempting any repairs, it is crucial to review the repair manual and ensure familiarity with the repair process. The repair manual can be downloaded from the ASUS support website. Additionally, executing the System Diagnostic Tool before the repair process can help identify the specific components that need to be replaced.
For those who are not confident in their repair skills, it is recommended to return the unit to ASUS for professional service. This is especially important for intricate components that may pose challenges without proficient hardware and computer knowledge. Attempting repairs without the necessary expertise may result in unintentional damage to the machine.
If you choose to proceed with the Self Replacement Solution, keep in mind that any damage incurred during the process will be considered Customer Induced Damage (CID) and will not be covered by the ASUS warranty. Opting for repair services from ASUS for CID issues will be treated as an out-of-warranty repair, and users will be charged for diagnostic and repair material fees.
Sending your monitor to ASUS for repair
If your device is still under warranty, you can send it to ASUS for free repair by their certified product experts. However, if your device is out-of-warranty, you will need to request a comprehensive hardware diagnostic from their service center and incur the associated fees. ASUS also offers an optional ASUS Certified Ship program to streamline the repair process, providing discounted shipping rates and convenience.
ASUS provides highly trained repair agents, simple processes, and a 90-day warranty on genuine replacement parts. They also offer extended warranties and accidental damage protection for additional peace of mind.
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ASUS repair services
If you have a broken ASUS monitor, you can start by checking if your device is still under warranty. If it is, ASUS-certified product experts will service your unit free of charge. You can do this by completing a hardware diagnostic on the MyASUS app, or by contacting the ASUS team through their chat support or ASUS Extended Care team for troubleshooting.
If your device is out of warranty, you can still request a comprehensive hardware diagnostic from the ASUS service center. However, a non-refundable diagnostic fee must be paid in advance before sending in your device. This fee includes two-way shipping but does not cover the actual cost of repair.
ASUS provides repair services for their products, using genuine parts and accurate diagnoses to keep devices running longer. Their services include a 90-day warranty on replacement parts, regular status updates, and support from highly trained and trusted ASUS repair agents.
If you believe your ASUS monitor's warranty has not expired, be sure to upload your valid proof of purchase when submitting your repair request form. Once your device is delivered to the repair center and examined by a technician, you will receive a repair quote via email. After confirming the repair quote, the technician will proceed with the repair, and you will receive status updates throughout the process.
ASUS also offers Accidental Damage Protection (ADP) for electrical surges, drops, and liquid spills. To qualify, the product must be purchased brand new and registered with ASUS within 60 days of purchase.
While ASUS does not warrant uninterrupted or error-free operation of their products, they do provide repair services and support to keep your devices running smoothly.
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Out-of-warranty repairs
If your ASUS monitor is out of warranty, you can still have it repaired by ASUS repair centres. However, a non-refundable diagnostic fee must be paid in advance, which includes two-way shipping but does not cover the actual cost of repair.
ASUS does not repair LCD monitors, as the cost of reparation is usually more than buying a new unit. Instead, they suggest replacing the entire screen, which can be costly.
You can also try taking your monitor to an independent electronics repair shop. They may be able to fix the issue for less, but it's important to note that ASUS does not sell spare parts, so the repair shop may have to replace the entire screen, which can be expensive.
Another option is to try repairing the monitor yourself. You can take it apart to check for loose wires or to see if you can identify the problem. You can also try selling the broken monitor online to someone who may be interested in repairing it themselves.
Finally, if you decide not to repair the monitor, you can recycle it or dispose of it properly to ensure that no harmful materials end up in landfills.
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Independent repair shops
If your ASUS monitor is broken, you can take it to an independent repair shop to get it fixed. Here are some things to keep in mind:
Diagnosis and Repair Options:
Firstly, it is important to diagnose the issue with your monitor. If it is a simple problem, such as a loose connection or a software issue, you may be able to fix it yourself by following online tutorials or with the help of a technician. However, if the problem is more complex, such as a cracked screen or damaged internal components, you will likely need to seek professional repair services.
Finding a Reliable Shop:
When choosing an independent repair shop, it is important to select one with experienced technicians who are familiar with ASUS products and have access to genuine replacement parts. You can search for local repair shops online or ask for recommendations from friends or family members. It is always a good idea to get multiple quotes from different shops to compare prices and services offered.
Cost Considerations:
The cost of repairing your ASUS monitor will depend on the extent of the damage and the complexity of the repair. In some cases, the repair cost may approach the price of a new monitor, especially if the screen needs to be replaced. Therefore, it is important to weigh the cost of repairing against the cost of buying a new monitor.
Warranty and Out-of-Warranty Repairs:
If your ASUS monitor is still under warranty, you may be able to get it repaired for free by ASUS-certified experts. However, if the warranty has expired, you will need to pay for the repair services. ASUS offers out-of-warranty repairs, but they may charge a non-refundable diagnostic fee in advance, which does not cover the actual cost of the repair.
Environmental Considerations:
Lastly, if your monitor is beyond repair or you decide not to pursue fixing it, consider disposing of it responsibly. Look for electronic waste (e-waste) recycling centres or donation programs that can ensure your monitor is recycled properly to reduce the impact on the environment.
In summary, while it is possible to repair a broken ASUS monitor through independent repair shops, it is important to carefully consider the diagnosis, repair options, cost, and warranty status before making a decision.
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Selling the broken monitor online
If you have a broken ASUS monitor on your hands, one option is to sell it online. There are several online platforms and buyback programs that allow you to sell broken monitors, and you might even make a decent profit! Here are some tips and steps to help you sell your broken monitor online:
Finding the Right Platform
Start by researching online platforms or buyback programs that accept broken monitors. Some popular options include TeleTraders, SellBroke, and Buyback Boss. Compare multiple platforms to understand their selling process, requirements, and terms. Look for platforms that offer free quotes, have good customer reviews, and ensure data security.
Providing Detailed Information
Once you've selected a platform, the next step is to provide detailed information about your broken monitor. Most platforms will require you to fill out an online form or submit a detailed list of your device's specifications. Include as many details as possible, such as the make, model, quantity, and a description of the damage. Some platforms may also ask for photos of the monitor to assess its condition.
Understanding the Value
Broken monitors can still have value, and it's important to understand what factors influence their worth. The condition of the monitor, including the extent of the damage, will play a significant role in determining its value. Other factors include the model, brand, and any additional features it may have. Remember that newer models with modern specifications will typically fetch a higher price.
Shipping and Payment
After submitting the necessary information, you will typically receive a custom cash offer from the platform. If you accept the offer, the next step is to ship your monitor to the buyer. Reputable platforms will provide a prepaid shipping label, so you don't have to worry about shipping costs. Print and affix the label to a package containing your monitor, and send it off. Keep an eye on the tracking information to know when your device reaches the buyer.
Once the buyer receives and inspects your monitor, they will process your payment. Common payment methods include checks, PayPal, or Zelle transfers. Be sure to understand the platform's payment processing time and any specific requirements they may have for receiving your payout.
Data Security
Before sending off your broken monitor, it's crucial to ensure that your personal information is securely erased. Reputable platforms will offer data privacy guarantees and individually process each device to protect your data. It's recommended to review the platform's data security measures and procedures to ensure your information is handled safely.
Selling a broken ASUS monitor online can be a straightforward process if you follow these steps. Remember to compare multiple platforms, provide detailed information, understand the value of your monitor, and take advantage of free shipping options. By choosing a reputable platform, you can also rest assured that your personal data will be securely handled.
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Frequently asked questions
If your ASUS monitor is broken and out of warranty, you can contact ASUS customer support to request a comprehensive hardware diagnostic and repair service. However, keep in mind that repair costs may be high, and it is generally not cost-effective to fix a monitor.
If ASUS doesn't repair your specific model of monitor, they may suggest you take it to an independent electronics repair shop. These shops can provide chargeable services for replacing customer-induced damage (CID) parts, but the costs for parts and labour can add up quickly.
Some signs that your ASUS monitor may need repair include a black screen, lines across the display, or a screen that doesn't respond properly to touch or swipe gestures.
Yes, instead of repairing your broken ASUS monitor, you could consider selling it online as-is or trying to fix it yourself by taking it apart and checking for loose wires or damaged components. However, be cautious when attempting self-repairs, as you may end up spending more money on parts without successfully fixing the issue.