Is Your Eufy Camera Charging? Check This Way

If you want to know whether your Eufy camera is charging, you should look for an LED light on the device. While most models will display a red light when charging, the Eufy cam 2 and 2C models will show a solid blue light. Once the device is fully charged, the LED light will turn off. You can also check the charging status on the EufySecurity app, which will indicate the percentage of battery power.

The charging light is blue, but the manual says it should be red

If the charging light on your Eufy camera is blue, but the manual says it should be red, don't worry—this is quite common and doesn't affect the functionality of your camera. While the official instructions state that the charging light should be red, some Eufy devices come with a blue light instead. This variation in light colour is not an issue and does not impact the performance of your camera.

When your Eufy camera is charging, the light will be illuminated, and once the device is fully charged, the light will turn off. It is important to unplug the charger at this point to maintain optimal battery health and prevent overcharging, which can cause batteries to deteriorate faster.

To check the charging status and progress of your Eufy camera, you can refer to the camera's settings in the Eufy app or HomeKit. Here, you will find a battery icon with a lightning bolt that indicates the current battery percentage. This feature is especially useful if you want to confirm that your camera is charging at the expected rate.

If you encounter any issues with your Eufy camera, such as prolonged charging times, it is recommended to check if you are using the correct charger and verify that there is no voltage mismatch between your wall outlet and the charger. Additionally, ensure that the USB cable is in good condition, as scratches or damage to the cable can impact charging performance.

The charging light is red, but the camera isn't charging

If the charging light on your Eufy camera is red but the camera isn't charging, there are several possible reasons for this. Firstly, check that you are using the correct charger and power adapter. Using a universal 5V USB charger will result in longer charging times compared to the fast charging supported by the original equipment.

Another cause could be a voltage mismatch, so ensure that your wall outlet is compatible with the charger. Additionally, inspect the charging cable for any signs of damage, such as frayed wires or bent connectors, and replace it if necessary.

If your camera's battery is malfunctioning, it can also hinder the charging process. Adverse weather conditions, such as extreme cold or hot temperatures, can accelerate battery ageing and cause problems. Allow the camera to cool off for an hour before attempting to recharge if it is overheating.

Firmware or software glitches can also interfere with charging. Check for any available firmware or software updates for your Eufy camera model and install them. Power cycling the device may help resolve temporary configuration errors affecting its performance or charging ability.

If none of these solutions work, try performing a factory reset on your camera. Note that this will erase all settings and configurations, so be sure to back up any important data or footage before proceeding.

The EufySecurity app doesn't show the charging status

If the EufySecurity app isn't showing the charging status of your camera, there are a few things you can try. Firstly, check the LED indicator light on the camera itself. When charging, the LED light will be red, and when the battery is full, the light will turn off. If you see a blue light instead of a red one, don't worry—this is normal for some devices, and it will turn off once the device is fully charged.

You can also check the charging status of your Eufy camera in the camera's settings, either in the Eufy app or HomeBase. In the settings, you'll find a battery icon that shows the exact percentage of battery power, allowing you to monitor the charging progress.

If neither of these methods work, there may be an issue with your camera or charging setup. Ensure that you're using the recommended charger and that your power cable is not broken. Also, make sure that your camera is not too hot or cold during charging, as extreme temperatures can affect the charging process.

If you're still having issues, you may need to contact Eufy support for further assistance.

The camera is taking longer than 4-8 hours to charge

If your Eufy camera is taking longer than 4-8 hours to charge, there are a few potential reasons and fixes you can try. Firstly, check that you're using the correct charger. The Eufy camera supports fast charging with the equipment provided in the original box, so using a universal 5V USB charger will result in much slower charging.

Another cause of slow charging could be a voltage mismatch. Ensure that your wall outlet is compatible with the charger that came with your camera. Also, check the USB cable for any signs of damage, as this could be the culprit. Over time, USB cables can get twisted, scratched, or internally damaged, which affects their performance.

If none of these solutions work, you should contact Eufy support and discuss getting a charger replacement.

Regarding how to tell if your Eufy camera is charging, there is an LED light indicator. When you connect the charger, the light will glow red, indicating that your device is charging as expected. Once the device is fully charged, the red LED light will turn off, and you should unplug the charger to prevent overcharging and prolong the life of your battery. It's worth noting that while most Eufy cameras have a red light, some models have a blue light that serves the same function.

The camera isn't charging, and basic troubleshooting hasn't helped

If your Eufy camera isn't charging and basic troubleshooting hasn't helped, there could be a few reasons for this. Firstly, check if you're using the recommended charger that came with the camera. If you're using a universal 5V USB charger, it may take longer to charge. The Eufy camera is designed to be charged with the HomeBase using the USB charging port with Anker Power IQ Technology.

If you are using the correct charger, the next step is to check the USB cable for any signs of damage, including cracks, dirt, or rust. If the cable looks intact, try using a different cable to see if that's the issue.

Another potential issue could be the power outlet. Ensure that the outlet is functioning properly by checking for any signs of damage, such as burn marks, melting, cracks, or chips. You can also use a multimeter to measure the voltage; a properly functioning outlet will read 110-120 volts. If there is no reading, consult an electrician to inspect your wiring.

If the above steps don't resolve the issue, try power cycling the Eufy HomeBase. To do this, unplug the HomeBase from the wall outlet, wait for 60 seconds, and then plug it back in.

It's also important to check the ambient temperature of the camera's environment. The ideal temperature range for charging the Eufy camera is between 0°C (32°F) and 45°C (113°F). Charging at too high or too low a temperature can affect the battery's performance and lifespan.

If none of these troubleshooting steps work, the problem may lie with the camera's hardware or a faulty battery. In this case, it's best to contact Eufy customer support for further assistance or to arrange a repair or replacement if your device is under warranty.

Frequently asked questions