Enterprise Car Cameras: Privacy Or Security?

Enterprise Holdings, Inc., which operates the Enterprise Rent-A-Car brand, has stated that it does not install cameras in its vehicles. However, some of their vehicles are equipped with OnStar technology, which may include cameras, but the company claims they cannot access this technology without an official police report. While rental car companies like Hertz have admitted to installing cameras in some of their vehicles, it is unlikely that Enterprise uses hidden cameras due to legal and privacy concerns.

Enterprise's privacy policy

Enterprise Holdings, Inc. respects your privacy and has implemented a privacy policy to explain its data collection, use, disclosure, and transfer practices, as well as individual access rights when you use its sites and services.

When renting a vehicle, Enterprise may collect contact information, driver qualifications and identity verification, insurance information, transaction information, photographs you submit of receipts and vehicle condition through mobile applications, credit card information, loyalty and affiliation information, information related to accidents, and health information.

CCTV and Other Cameras

Enterprise may collect CCTV video recordings and/or photographs of individuals in public areas of its rental locations. This information is defined as 'sensitive personal information' under various state privacy laws, and Enterprise uses and discloses this information only for purposes permitted by law.

Telematics Devices and Other Technologies

Enterprise vehicles may be equipped with telematics devices, global positioning devices, and other communications systems connected to the internet or cellular services. This information is associated with the vehicle and maintained as de-identified or anonymized data. It is used for various purposes, including fuel and mileage recording, vehicle maintenance, roadside assistance, and emergency services.

Loyalty Programs

Enterprise offers loyalty programs that provide benefits such as discounts, rental credits, and vehicle benefits. Enrollment in these programs is optional, and members may cancel their membership at any time.

Enterprise uses the information it collects to provide services, communicate important information, provide customer service, enroll individuals in loyalty programs, and comply with legal obligations. It also uses the information for various legitimate interests, including improving products and services, compiling statistics and analysis, developing tailored offers, protecting legal rights, managing security, and fraud prevention.

Who Does Enterprise Share Information With?

Enterprise shares information with its subsidiaries, franchisees, affiliates, fulfillment providers, car sale transactions, service providers, business partners, government authorities, and in the event of a transfer, change of ownership, reorganization, or assignment of its business or assets.

Global Data Transfers and Processing

As a global company, Enterprise transfers and maintains personal information in the U.S. and, in limited circumstances, stores data outside the U.S. when using certain service providers. The company complies with applicable laws and enters into Standard Contractual Clauses or other approved mechanisms for cross-border transfers.

Individual Rights

Enterprise outlines the rights of individuals in various jurisdictions, including the European Economic Area, the United Kingdom, Switzerland, Brazil, Japan, California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Canada. These rights may include opting out of data collection or use, accessing and rectifying personal information, deleting personal information, restricting processing, data portability, withdrawing consent, and lodging complaints with supervisory authorities.

Marketing Preferences

Individuals can opt out of direct marketing communications from Enterprise and its subsidiaries, affiliates, and franchisees by following the instructions in each communication.

Cameras in Enterprise cars

Enterprise Holdings, Inc., which operates the Enterprise Rent-A-Car brand, has a detailed privacy policy that outlines its data collection, use, disclosure, and transfer practices. This policy includes information about the use of CCTV and other cameras in their rental locations.

According to the privacy policy, Enterprise collects CCTV video recordings and/or photographs of individuals in public areas of their rental locations. This is done to ensure the security of their premises and protect their legal rights. However, there is no mention of installing cameras inside the rental vehicles themselves.

In a news article from CBS, it was specifically mentioned that Enterprise Rent-A-Car does not install cameras in their vehicles. The article quoted Enterprise's response to a reporter's question, stating that their vehicles only come equipped with standard technology provided by automobile manufacturers, such as OnStar technology in some GM vehicles.

While some rental car companies like Hertz have admitted to installing cameras in a small fraction of their fleet, it is important to note that these cameras have never been turned on. The presence of these cameras is attributed to the dashboard assistant systems that offer routing help and local guides.

In summary, it appears that Enterprise does not have cameras installed in their rental cars. Their data collection practices, as outlined in their privacy policy, focus on other sources of information such as driver qualifications, transaction details, vehicle diagnostic data, and location information through GPS or similar technologies.

Enterprise's use of dash cams

Enterprise Holdings, Inc., which operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, has a detailed privacy policy that outlines its data collection, use, disclosure, and transfer practices. This policy includes information about the use of CCTV and other cameras in their rental vehicles.

According to the privacy policy, Enterprise collects CCTV video recordings and/or photographs of individuals in public areas of their rental locations. This is done to ensure the security of their premises and protect their legal rights. In addition, Enterprise vehicles may be equipped with telematics devices such as pre-installed event data recorders, global positioning devices, and communication systems. These devices collect vehicle data such as fuel information, odometer readings, and location information. The use of these devices is subject to Enterprise's rental terms and conditions and, in some cases, the vehicle manufacturer's and/or technology provider's terms and conditions and privacy policy.

While Enterprise does collect and use vehicle data for various purposes, there is no specific mention of dash cams or cameras installed inside the rental vehicles. However, some users have reported finding cameras installed on the dashboard of their rental cars from Enterprise. It is important to note that rental cars typically do not have hidden cameras, as it would violate multiple federal laws and privacy rights.

In summary, while Enterprise does collect and use vehicle data through various means, there is no clear indication that they have dash cams or cameras installed inside their rental vehicles. Their privacy policy mentions the use of CCTV in public areas of rental locations and the collection of vehicle data through telematics devices, but not specific dash cams or interior cameras.

Enterprise's use of CCTV

Enterprise Holdings, Inc. collects information from CCTV video recordings and/or photographs of individuals in public areas of their rental locations. This is outlined in their privacy policy, which was last updated on June 28, 2024. The company states that it respects the privacy of its customers and that the use of CCTV is to ensure the security of its premises.

In addition to CCTV, Enterprise vehicles may be equipped with telematics devices, such as event data recorders, global positioning devices, and communication systems. These devices collect information such as fuel and odometer readings, vehicle diagnostic and performance data, and location information. The location data is used for roadside assistance, emergency services, and vehicle recovery.

It is important to note that Enterprise has stated that they do not install cameras in their vehicles. However, some of their vehicles may be equipped with OnStar technology, which is provided by the automobile manufacturer, and can only be accessed with an official police report.

Enterprise's use of GPS

Enterprise Holdings, Inc. collects and uses vehicle data through the use of telematics devices, such as pre-installed event data recorders, global positioning devices, and other communications systems. This data includes fuel information, odometer information, vehicle diagnostic and performance information, location information, and event data.

The use of these devices and the collection of vehicle data are subject to Enterprise's rental terms and conditions and, in some cases, the vehicle manufacturer's and/or technology provider's terms and conditions and privacy policy.

The location information collected through these devices is used to:

• Provide roadside assistance
• Dispatch emergency services
• Recover lost, stolen, or abandoned vehicles
• Facilitate the vehicle return process and billing

In certain claims situations, event data may also be used in connection with accident investigations and claims-related efforts.

In the United Kingdom and European Union, vehicles are required to be equipped with eCall technology, which will automatically call and provide information to emergency services in the event of an accident.

Enterprise Holdings retains vehicle information based on retention periods in accordance with their business needs and legal requirements and may use and store this data after the expiration of their contract with the customer.

Frequently asked questions